Toylicia Cotton
Fort Worth
Summary
To secure a challenging and rewarding position with a company where my skills, experience, and customer service expertise can be utilized to ensure exceptional work results for the company and customers we service to maximize the profits for the establishment.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
Work History
Transit Bus Operator
Trinity Metro
Fort Worth
08.2025 - Current
- Operated transit buses safely along designated routes across the service area.
- Monitored passenger safety and provided assistance when needed during travel.
- Communicated effectively with dispatch for route updates and service changes.
- Provide information to passengers in a courteous, efficient manner; use proper etiquette to assist passengers with disabilities.
- Prepare written reports on traffic accidents, bus incidents, road damage, etc.
- Operate a two-way radio system in accordance with established rules and regulations of Trinity Metro and Federal Communication Commission (FCC).
School Bus Operator
Durham School Bus Services
Fort Worth
05.2025 - 08.2025
- Operated school buses safely following established routes and schedules.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and functionality.
- Assisted students in boarding and disembarking while promoting a positive environment.
Hot Shot Route Driver (Non-DOT)
Ben E Keith
Fort Worth
06.2021 - 03.2025
- Effectively transport products along designated routes, comprising multiple stops of varying complexities.
- Precisely assemble customer orders for timely delivery to businesses.
- Adhere to delivery time windows for each stop on the route.
- Preserve the integrity of delivered products, preventing damage due to mishandling.
- Adhere to traffic laws and follow established traffic and transportation protocols.
- Thoroughly inspect and maintain vehicle supplies and equipment.
- Promptly report any mechanical issues encountered with the vehicles.
- Maintain accurate records.
Truck Checker/Gate Lead
Dr. Pepper
12.2017 - 04.2021
- Serve as the primary point of contact for truck drivers and contractors, both at the outset and conclusion of their interactions.
- Manage all aspects of inbound and outbound deliveries, including pickups, ensuring a smooth and efficient process.
- Expertly troubleshoot and resolve customer issues, delivering top-tier solutions.
- Meticulously update essential data within the company's service program.
- Conduct a wide range of general customer service duties with excellence.
- Offer valuable support in various departments as needed.
- Proficiently utilize a suite of software tools, including Microsoft Office (Outlook, Word, Excel) and internal systems.
Backend Account Manager
Silverleaf Resorts
01.2012 - 08.2017
- Professionally schedule, oversee, and meticulously manage accounts to ensure accurate coverage and timely follow-up.
- Dexterously operate the dialer and navigate account information computer screens for efficient execution.
- Monitor and meticulously track daily production activities.
- Expertly handle escalated calls with care and precision.
- Possess an in-depth and comprehensive understanding of the Silverleaf product to provide enhanced customer support.
Early-Stage Accounts Manager
Santander
11.2009 - 12.2011
- Collected funds in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Ace.
- Independently evaluated each account and determined the best course of action for customers in resolving the problem permanently, to avoid any further delinquencies.
- Ensured accounts were worked according to business strategy and within Quality assurance guidelines.
- Educated the customers about the terms of their contracts.
Education
North Crowley High School
Fort Worth, TXSkills
- Strong teamwork, reliability, and adaptability
- Class B CDL (Valid)
- Vehicle operation
- Quality Assurance
- Transportation protocols
- Customer service
- Attention to detail
- Time management
Timeline
Transit Bus Operator
Trinity Metro
08.2025 - Current
School Bus Operator
Durham School Bus Services
05.2025 - 08.2025
Hot Shot Route Driver (Non-DOT)
Ben E Keith
06.2021 - 03.2025
Truck Checker/Gate Lead
Dr. Pepper
12.2017 - 04.2021
Backend Account Manager
Silverleaf Resorts
01.2012 - 08.2017
Early-Stage Accounts Manager
Santander
11.2009 - 12.2011
North Crowley High School