Toyreba Cooksey
Las Vegas
Summary
Restaurant management professional with expertise in daily operations oversight and health regulation compliance. Proven ability in staff recruitment and training, leading to enhanced team performance. Skilled in inventory optimization and communication strategies that boost customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior General Restaurant Manager
The Reserve at Park MGM
Las Vegas
01.2025 - Current
- Oversaw daily restaurant operations, ensuring compliance with health regulations.
- Managed staff recruitment, training, and performance evaluations to enhance team development.
- Controlled inventory levels and ordered supplies to maintain operational efficiency.
- Led regular team meetings to improve communication and streamline workflows.
- Scheduled staff shifts while monitoring labor costs to optimize budgeting.
- Prepared strategic and annual budgets, analyzed variances, and implemented corrective actions to boost average meal checks.
- Optimized profits by controlling food, beverage, and labor costs through effective portion control and quality standards.
Assistant General Manager
Nomad Library/Nomad Bar
01.2024 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
Restaurant/In Room Dining/Mini Bar General Manager
Park MGM Resort & Casino
01.2023 - Current
- Carefully interviewed, selected, trained, and supervised staff
- Set clear expectations and created positive working environment for employees
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
Assistant General Manager
Aria Hotel & Casino
11.2018 - 01.2023
- Motivated, trained, and disciplined employees to maximize performance
- Mentored and motivated team members to achieve challenging business goals
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Analyzed customer feedback data to identify areas of improvement and develop solutions
- Developed and implemented policies and procedures to improve customer service and satisfaction
- Managed budget implementations, employee reviews, training, schedules abiding by union contract
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Reported issues to higher management with great detail
- Managed purchasing, sales, marketing and customer account operations efficiently
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Resolved problems promptly to elevate customer approval
- Managed team schedule with eye for coverage needs and individual strengths
Assistant Food and Beverage Manager
Downtown Grand Hotel & Casino
06.2015 - 09.2018
- Resolved customer complaints involving food or beverage quality and service
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program
Assistant Manager
S&L Investments
02.2012 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Cashier
S&L Invesments
03.2011 - 02.2012
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Education
High School Diploma -
Rialto High School
Rialto, CASkills
- Maintaining Clean Work Areas
- Teamwork and Collaboration
- Strategic Oversight
- Menu Pricing and Writing
- Safe Serving Knowledge
- POS Terminal Operation
- Customer Satisfaction
- Staff Scheduling
- Control Inventory Costs
- Financial Controls
- Collaborative Relationships
Certification
- Servsafe, 01/2023, 01/2028
Timeline
Senior General Restaurant Manager
The Reserve at Park MGM
01.2025 - Current
Assistant General Manager
Nomad Library/Nomad Bar
01.2024 - Current
Restaurant/In Room Dining/Mini Bar General Manager
Park MGM Resort & Casino
01.2023 - Current
Assistant General Manager
Aria Hotel & Casino
11.2018 - 01.2023
Assistant Food and Beverage Manager
Downtown Grand Hotel & Casino
06.2015 - 09.2018
Assistant Manager
S&L Investments
02.2012 - 05.2015
Cashier
S&L Invesments
03.2011 - 02.2012
High School Diploma -
Rialto High School