Tyler Baccam
Marshalltown
Summary
Logistics Account Manager with experience overseeing transportation operations and supporting high-volume accounts. Skilled in coordinating shipments, working with carriers, resolving issues quickly, and maintaining strong client relationships to ensure on-time, cost-effective delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics Account Manager
Worldwide Logistics
Urbandale, IA
03.2023 - Current
- Managed logistics and transportation for multiple high-profile client accounts, ensuring timely and cost-efficient delivery of goods.
- Utilized data analytics to forecast logistics and transportation needs, optimizing resource allocation and reducing downtime.
- Negotiated contracts with carriers and suppliers, achieving a 15% reduction in transportation costs annually.
- Collaborate with sales teams to identify new business opportunities and support the onboarding of new clients.
- Developed and maintained strong relationships with clients, resulting in a 25% increase in customer retention.
Trainer
Amazon
Bondurant, IA
03.2023 - 03.2025
- Led training sessions for new associates, ensuring they understood company policies, safety protocols, and job-specific tasks.
- Assessed trainee progress and provided constructive feedback to improve performance and efficiency.
- Fostered a positive learning environment, promoting teamwork, motivation, and engagement among trainees.
- Utilized data to track trainee performance and adjust training methods for optimal results.
Pre-load Supervisor
UPS
Marshalltown, IA
06.2022 - 02.2023
- Collaborated with management to resolve operational issues, improving workflow and reducing delays by 20%.
- Provided ongoing employee feedback, fostering a positive team environment and maintaining high morale.
- Ensured all equipment was maintained in working condition and conducted regular safety inspections of the work area.
- Trained and mentored new employees on proper sorting, scanning, and loading procedures, improving team efficiency by 15%.
Assistant Manager
Champion Xpress Carwash
Marshalltown, IA
06.2017 - 06.2022
- Acted as the primary point of contact for troubleshooting and resolving internet connectivity issues, ensuring smooth operations for online payment systems and scheduling software.
- Assisted in the setup and maintenance of digital systems, including point-of-sale (POS) and customer management software, to streamline daily operations.
- Led efforts to optimize online booking systems and payment processing, resulting in improved customer experience and reduced customer complaints related to digital services.
- Trained staff on troubleshooting basic internet-related issues, empowering them to address minor connectivity problems without downtime.
Intern
JBS
Marshalltown, IA
05.2020 - 07.2020
- Assisted the IT team in troubleshooting and resolving hardware and software issues for employees across the company.
- Collaborated with the IT team to monitor network performance, identifying and resolving connectivity issues to maintain efficient operations.
- Assisted with the setup, configuration, and deployment of new computers, workstations, and peripheral devices.
- Provided technical support for internal systems, including network connectivity, printers, and computer equipment.
Education
Associate of Arts - Liberal Arts
Marshalltown Community College
Marshalltown, IA01-2019
Skills
- Logistics analysis
- Transportation management
- Shipping coordination
- Freight negotiation
- Team collaboration
- Logistics planning
Certification
- Google IT Support Specialization, Coursera, 2021
Timeline
Logistics Account Manager
Worldwide Logistics
03.2023 - Current
Trainer
Amazon
03.2023 - 03.2025
Pre-load Supervisor
UPS
06.2022 - 02.2023
Intern
JBS
05.2020 - 07.2020
Assistant Manager
Champion Xpress Carwash
06.2017 - 06.2022
Associate of Arts - Liberal Arts
Marshalltown Community College