Trabreka Morell
Rincon,GA
Summary
Productive Assistant Director with many years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding, and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.
Overview
10
10
years of professional experience
Work History
Assistant Director
TUACA
Garden City, GA
07.2017 - Current
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Led weekly meetings with department heads to review progress towards project milestones.
- Ensured compliance with safety regulations among all personnel.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Collaborated with other departments to improve interdepartmental communication.
Call Center Representative
Concentrix
Savannah, GA
05.2017 - 05.2018
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Patient Account Representative
OnBrand 24
Savannah, GA
10.2014 - 05.2017
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Processed payments from patients and maintained accurate records of all transactions.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Created new patient files according to established procedures and protocols.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Received payments and posted amounts to customer accounts.
Education
Bachelor of Science - Business Management
South University
Savannah, GA09-2018
Business Management
Effingham Co. High
Springfield, GA05-2013
Skills
- Consulting
- Program Development
- Communication Skills
- Employee Training
- Team building
- Customer Relations
- Reporting and documenting
- Recruitment and hiring
- Policy administration
Timeline
Assistant Director
TUACA
07.2017 - Current
Call Center Representative
Concentrix
05.2017 - 05.2018
Patient Account Representative
OnBrand 24
10.2014 - 05.2017
Bachelor of Science - Business Management
South University
Business Management
Effingham Co. High
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