Trace Howard
Brunswick
Summary
Detail-oriented and reliable professional with a strong work ethic and flexible availability, including weekends. Punctual and proficient in teamwork and delivering top-notch customer service.
Overview
9
9
years of professional experience
Work History
Service Leader
Hannaford
08.2024 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Automotive Technician
Walmart
09.2023 - 08.2024
- Diagnosed operating issues on various cars, trucks, and other vehicles
- Performed engine tune-ups and removed, replaced, or adjusted parts, components, and assemblies as needed
- Tested and fine-tuned repaired systems to ensure compliance with manufacturers’ performance specifications
- Conducted road tests to identify issues as reported by customers
- Test-drove vehicles before and after service to confirm functionality and quality of repairs
Fulfillment Team Member
Target
04.2023 - 08.2023
- Achieved volume targets by efficiently processing and completing customer orders
- Strictly adhered to company safety policies and OSHA guidelines to maintain a secure work environment
- Single-handedly improved drive-up service times from red to green within a month, significantly enhancing overall store performance metrics
Bartender
54th Street
09.2020 - 03.2023
- Kept current with cocktail, wine, and beer offerings, memorizing all in-house recipes to ensure accurate preparation
- Enforced legal drinking age compliance through rigorous ID verification processes
- Engaged with customers by recommending specials and fostering a welcoming atmosphere to strengthen customer relationships
Server
Chili's
03.2018 - 08.2020
- Accurately input orders and processed payments using the POS system
- Cultivated a fun and family-oriented work environment aligned with the company brand
- Quickly addressed customer concerns, collaborating with management on complex issues
Rental Car Coordinator
David McDavid Honda
05.2016 - 02.2018
- Qualified potential customers to identify financial or criminal red flags
- Processed returned items, including checking for damages and assessing fees
- Prepared rental invoices, accepted payments, and tracked items
Education
High School Diploma -
Frisco Highschool
Frisco, TX06.2016
Skills
- Technical Skills: Preventive Maintenance, Quality Assurance, Heavy Lifting
- Soft Skills: Customer Service, Issue Resolution, Team Collaboration
Timeline
Service Leader
Hannaford
08.2024 - Current
Automotive Technician
Walmart
09.2023 - 08.2024
Fulfillment Team Member
Target
04.2023 - 08.2023
Bartender
54th Street
09.2020 - 03.2023
Server
Chili's
03.2018 - 08.2020
Rental Car Coordinator
David McDavid Honda
05.2016 - 02.2018
High School Diploma -
Frisco Highschool
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