TRACE REID
Pickens,SC
Summary
Experienced Restaurant Manager successful at overseeing high-volume, $3 million dollar restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Traing General Manger
Wendy's
Greenville, SC
04.2023 - Current
- Implemented operational strategies to enhance customer satisfaction and service efficiency.
- Led training programs to develop staff skills and improve team performance.
- Analyzed sales data to identify trends and optimize product offerings.
- Managed inventory levels to reduce waste and ensure stock availability.
General Manager of Food Service
McDonald's
Anderson, SC
03.1997 - Current
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Trained and mentored up to 10 new employees each quarter.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Served customers by phone to take orders and answer product or service questions.
- Rotated and replenished products in display cases.
- Supervised portion control and quantities of preparation to minimize waste.
- Reviewed daily task list with employees and assigned tasks for completion.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Investigated and resolved customer complaints concerning food quality and service.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Monitored actions of staff and customers to uphold health and safety standards.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Coordinated maintenance and repair of food service equipment.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to perform duties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Explained goals and expectations required of trainees.
Education
undefined
Hamburger University
Chicago, IL05.2000
High School Diploma - undefined
Wren High School
Piedmont, SC06.1993
Skills
Purchasing
Hiring procedures
Portion control
Staff leadership
Training
Recruitment and hiring
Reliable & trustworthy
Training & development
Customer service
Organization
Team building
Planning & organizing
Certification
Serv Safe certification
Timeline
Traing General Manger
Wendy's
04.2023 - Current
General Manager of Food Service
McDonald's
03.1997 - Current
High School Diploma - undefined
Wren High School
undefined
Hamburger University