Trace Womble
La Porte,TX
Summary
Results-driven Operations and Client Service Manager with over 5 years of experience in healthcare administration, team leadership, and client relations. Proven ability to manage admissions, oversee payroll and insurance processes, and build strong partnerships with hospitals and patients. Skilled in team management, recruitment, and operational efficiency, with a strong focus on delivering high-quality customer service and improving organizational performance.
Overview
6
6
years of professional experience
Work History
Client Service Manager
Aveanna Healthcare
Houston, TX
07.2022 - Current
- Managed client relationships to enhance service delivery and satisfaction.
- Developed and implemented client service protocols to improve operational efficiency.
- Trained and mentored junior staff on best practices in client interaction.
- Collaborated with cross-functional teams to resolve client issues effectively.
Operations Manager
Aveanna Healthcare
Houston, TX
07.2022 - Current
- Manage patient admissions across hospitals and in-home settings throughout Houston and Galveston.
- Complete and oversee all admission documentation to ensure compliance and accuracy.
- Build and maintain strong relationships with hospital partners and clients.
- Lead, manage, and assign tasks to a team, fostering collaboration and productivity.
- Recruit, onboard, and train new employees to support organizational growth.
- Oversee payroll processing, insurance claims, payments, and reimbursements.
- Deliver high-level customer service while resolving client and operational issues.
- Ensure smooth day-to-day operations through strong leadership and organizational skills.
Client Service Supervisor
Aveanna Healthcare
Houston, TX
08.2020 - 07.2022
- Coordinated staffing schedules in alignment with branch guidelines and patient needs.
- Served as the primary point of contact for patient families regarding scheduling and care coordination.
- Managed staff scheduling, shift assignments, and last-minute coverage needs.
- Organized orientation and training schedules for new hires.
- Supported cost containment efforts through efficient staff allocation.
- Evaluated staff performance and contributed to performance improvement initiatives.
- Resolved issues using strong problem-solving and decision-making skills.
- Maintained positive relationships with patients, families, and caregivers.
- Participated in 24/7 on-call rotation, providing support to staff and clients as needed.
Education
High School Diploma -
La Porte High School
La Porte, TX05.2017
Skills
- Team Leadership & Staff Management
- Customer Service & Client Relations
- Time Management & Organization
- Communication & Active Listening
- Problem Solving & Decision MakingPayroll Processing
Recruitment & Talent Acquisition
Employee Scheduling & Workforce Planning
Insurance Claims & Authorization Processing
Administrative Support & DocumentationMicrosoft Word, Excel, PowerPoint
Data Entry & Documentation
Computer Repair & System Maintenance
Advanced Keyboarding & Typing Skills
Accomplishments
Employee of the month x12
Timeline
Client Service Manager
Aveanna Healthcare
07.2022 - Current
Operations Manager
Aveanna Healthcare
07.2022 - Current
Client Service Supervisor
Aveanna Healthcare
08.2020 - 07.2022
High School Diploma -
La Porte High School