Tracee Davidson
Sinking Spring
Summary
Results-driven branch manager with expertise in operations management, customer service, and technical troubleshooting, committed to optimizing performance and enhancing client relationships.
Detail-oriented professional with a strong background in technical troubleshooting and regulatory compliance. Experienced in managing branch operations and fostering employee development to ensure high performance and safety standards.
Overview
17
17
years of professional experience
Work History
Branch Manager
RE Michel Company
Chester Pa
02.2021 - Current
- Directed daily branch operations, ensuring compliance with company policies and safety regulations.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Developed training programs for new staff, enhancing onboarding experience and performance readiness.
- Analyzed sales reports to identify trends, driving strategic decision-making for inventory purchases.
- Led performance evaluations, providing constructive feedback to support employee development and growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Maintained accurate cash drawer and balanced end-of-day reports.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Diagnosed HVAC-R system issues using advanced troubleshooting techniques.
Owner
T&K Heating-Propane Services, LLC
Sinking Spring, PA
05.2009 - 10.2020
- Managed daily operations, ensuring efficient service delivery and adherence to safety protocols.
- Oversaw financial planning, budgeting, and forecasting to optimize profitability and growth.
- Streamlined operational processes, improving workflow efficiency and reducing costs.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Diagnosed and repaired HVAC-R systems, ensuring optimal performance and customer satisfaction.
- Conducted troubleshooting of electrical components and controls within HVAC units.
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Repaired and replaced motors, bearings and belts.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Performed routine maintenance on heating and cooling systems.
Supervisor / Fuel Oil Driver
Pipeline Petroleum
Sinking Spring, PA
02.2009 - 10.2020
- Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
- Trained and mentored staff on operational best practices and efficient workflow management.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted routine vehicle inspections for safety compliance.
- Maintained accurate logs of mileage and fuel consumption.
- Assisted in training new drivers on route navigation and safety protocols.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Education
Propane Gas Certification - Propane Gas
Pennsylvania Propane Gas Association
Middletown, PA06-2009
High School Diploma -
Schuylkill Valley School District
Leesport, PA06-1990
EPA Certification -
Mainstream Engineering Corp
Reading, PA04-2000
Skills
- Branch operations management
- Customer service
- Excellent work ethic
- Verbal/written communication
- Interviewing and hiring
- Technical troubleshooting
- Certified HVAC technician
- Equipment installation
Timeline
Branch Manager
RE Michel Company
02.2021 - Current
Owner
T&K Heating-Propane Services, LLC
05.2009 - 10.2020
Supervisor / Fuel Oil Driver
Pipeline Petroleum
02.2009 - 10.2020
Propane Gas Certification - Propane Gas
Pennsylvania Propane Gas Association
High School Diploma -
Schuylkill Valley School District
EPA Certification -
Mainstream Engineering Corp