Tracey Adkins
Longview
Summary
Dynamic Medical Services Coordinator II with extensive experience at the State of Texas-Texas Workforce Commission. Proven expertise in client coordination and process improvement, effectively managing recruitment and compliance activities. Recognized for establishing strong relationships with service providers and leading teams to enhance service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Medical Services Coordinator II
State of Texas-Texas Workforce Commission
Tyler
06.2023 - 03.2025
- Work involves collecting, preparing, and reviewing cases to facilitate access to medical and other services; and providing intervention and frequent contact with individuals, facilities, and service providers.
- Implements and manages recruitment process and maintains effective business relationships with medical service providers/facilities in accordance with established policies and procedures.
- Participates in medical service provider/facility monitoring activities to ensure compliance with established medical purchasing policies and procedures.
- Conducts training activities with medical community and other organizations, including attendance at conferences and committee meetings.
- Establishes courtesy case records, schedules, coordinates, and arranges requested medical services.
- Preparation, coordination, and reconciliation of fiscal documents. Approves payments in accordance with established policies and procedures.
- Serves as team leader to assigned support staff in managing workload priorities to promote an effective team.
- Work is performed under general to limited supervision, with moderate to considerable latitude for the use of initiative, utilizing the automated case management system, RehabWorks.
- Performs related work as assigned and required to meet the mission and goals of the department, division, and the Texas Workforce Commission agency.
Rehab Assistant
State of Texas-Texas Workforce Commission
Tyler
06.2019 - 06.2023
- Performed mild to moderate case management work. Work involved collecting medical records, reviewing cases to facilitate access to medical and other services; and providing intervention and frequent contact with customer seeking services from the TX Vocational Rehabilitation Program.
- Implements and manages recruitment process and maintained effective business relationships with vendors who provide services to VR customers.
- Conducted case reviews and monitoring activities to ensure compliance with established purchasing policies and procedures.
- Worked closely with VR counselor to provide technical assistance, training and consultation to staff in the areas of assisting VR counselor to reach an obtainable employment goal for customer.
- Conducted training activities with vendors that TWC VR works with as well as other organizations including attendance at conferences and committee meetings.
- Established case files, scheduled, coordinated and arranged appointments to assist the VR counselor in determining eligibility for the customer.
- Prepared, coordinated fiscal documents, approved payments i accordance with established policies and procedures.
- Work was performed under general to limited supervision, with moderate to considerable latitude for the use of initiative, utilizing the automated case management system, RehabWorks.
- Performed related work as assigned and required to meet the mission and goals of the department, division, and the Texas Workforce Commission agency.
Education
Associate of Arts - Business
Kilgore College
Kilgore, TX12-1987
Longview High School
Longview05-1981
Office Administration
Stephen F. Austin State University
Nacogdoches, TXSkills
- Consulting
- Recordkeeping
- Client coordination
- Insurance verification
- Administrative oversight
- Contract negotiation
- Team oversight
- Process improvement
- Project coordination
- Best practices implementation
- Schedule coordination
Affiliations
- Currently serves as church musician and Praise and Worship Leader for over 40 years.
References
References available upon request.
Timeline
Medical Services Coordinator II
State of Texas-Texas Workforce Commission
06.2023 - 03.2025
Rehab Assistant
State of Texas-Texas Workforce Commission
06.2019 - 06.2023
Associate of Arts - Business
Kilgore College
Longview High School
Office Administration
Stephen F. Austin State University
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