- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- Growing herbs, vegetables, or fruits in home gardens
TRACEY-ANN HARVEY-SKANES
Pensacola,USA
Summary
Dynamic and personable service representative with a proven track record in managing expectations through timely information and clear communication. Exceptional interpersonal skills, combined with a solid understanding of facility operations, ensure a detail-oriented approach to documentation and client interactions. A collaborative team player, adept at time management and multitasking, consistently delivers high-quality service in fast-paced environments. Committed to fostering positive relationships and enhancing customer satisfaction through effective problem-solving and support.
Overview
22
22
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Pensacola, FL
03.2023 - Current
- Provided exceptional customer service by addressing member inquiries and resolving issues promptly.
- Assisted members in navigating digital banking tools to enhance their financial management experience.
- Educated members on various financial products, promoting informed decision-making for their needs.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Managed escalation processes for complex issues, ensuring timely resolution and maintaining member satisfaction.
- Facilitated training sessions on new systems and protocols, fostering a culture of learning within the team.
Medical Customer Service Associate
Ascension Sacred Heart
Pensacola, Florida
04.2021 - 08.2022
- Oversaw front desk operations to maintain lobby, check in patients and coordinate general office reception.
- Answered calls, scheduled appointments and coordinated registrations.
- Maintained data integrity, keeping accurate and concise documentation of patient-related interactions.
- Instructed on different steps and obtained missing information to help patients complete important applications.
- Analyzed call volume and average call time to monitor performance and productivity.
- Documented all call information according to standard operating policies and procedures.
- Received and make calls to physicians offices (Patient Related).
Housekeeping Supervisor
Compass Group LLC
Pensacola, FL
06.2020 - 04.2021
- Employed deep-cleaning techniques for areas in need of additional sanitation and dusted cobwebs on light fixtures, baseboards and window.
- Pleasant and courteous with clients and guests when performing daily duties.
- Create a pleasant and comfortable work environment for my team.
- Inspect and redirect housekeeping when necessary.
- Inform upper management as needed.
- Operate switchboard in a hospital setting.
- Create work sheets for housekeeping.
- Update computer system to reflect patient ready rooms.
Housekeeper
Medical Center Clinic
Pensacola, FL
01.2020 - 05.2020
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Housekeeping Supervisor
Country Inns & Suites By Carlson
Pensacola, FL
11.2016 - 09.2018
Customer Service Representative
Affiliated Computer Services
Montego Bay, Jamaica
02.2008 - 10.2014
Customer Service Associate
National Asset Recovery Services
Montego Bay, Jamaica
08.2004 - 01.2008
Education
High School Diploma -
Denham Town High
Jamaica05-1994
Some College (No Degree) - Business Administration
Heart Trust NTA
JamaicaSkills
- Call center experience
- Microsoft Office expertise
- Problem-solving abilities
- Escalation handling
- Focused and detail-oriented
- Customer service-focused
- Dispute resolution
- Teamwork and collaboration
- Inbound and outbound calling
Interests
Timeline
Member Service Representative
Navy Federal Credit Union
03.2023 - Current
Medical Customer Service Associate
Ascension Sacred Heart
04.2021 - 08.2022
Housekeeping Supervisor
Compass Group LLC
06.2020 - 04.2021
Housekeeper
Medical Center Clinic
01.2020 - 05.2020
Housekeeping Supervisor
Country Inns & Suites By Carlson
11.2016 - 09.2018
Customer Service Representative
Affiliated Computer Services
02.2008 - 10.2014
Customer Service Associate
National Asset Recovery Services
08.2004 - 01.2008
Some College (No Degree) - Business Administration
Heart Trust NTA
High School Diploma -
Denham Town High