Summary
Work History
Education
Skills
Accomplishments
References
Timeline
Volunteer
Tracey Arnold

Tracey Arnold

Client Service
South Lyon,MI

Summary

Detail-oriented Mortgage Loan Officer with 15 years of experience. * Adept at planning and working with clients for long periods of time. * Committed to accuracy and financial success. Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs.. * Highly-motivated employee with desire to take on new challenges. * Strong work ethic, adaptability and exceptional interpersonal skills. * Adept at working effectively unsupervised and quickly mastering new skills.* Devoted to giving every customer a positive and memorable experience.

Work History

Insurance Coordinator

American Income Life Insurance Company
Troy, MI
01.2023 - Present
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Upsold products to policyholders and potential new clients.

Mortgage Loan Originator

Loandepot
Southfield, MI
09.2019 - 06.2022
  • Met with applicants virtually to obtain information for loan applications and to answer questions about process
  • Analyzed applicants' financial status, credit and property evaluations to create appropriate Mortgage packages..
  • Explained different types of loans pertaining to client situations.

Mortgage Loan Officer

Quicken Loans Mortgage Services
Detroit, MI
08.2011 - 06.2018
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Worked with underwriters to fix application problems and resolve issues.
  • Worked with their local Realtor to help aid in the purchase of new homes, and provided exceptional client service throughout process, from pre-approval to closing.

Education

BBA - Marketing

Eastern Michigan University
Ypsilanti, MI
06.1999 - 07.2005

Associate of Applied Science - Biology

Schoolcraft College
Livonia, MI
06.1995 - 06.1999

Skills

  • Love building relationships
  • Credit check and evaluation expert
  • Analyzing credit and profile
  • Relationship selling
  • Negotiation Tactics
  • Client account management
  • Working with internal internal and external vendors to provide ease of process
  • Providing exceptional client service
  • Debt and credit management

Accomplishments

  • Licensed loan officer licensed with NMLS in multiple states including Mi
  • Residential Insurance Producer license.

References

References available upon request, REFERENCES

Timeline

Insurance Coordinator

American Income Life Insurance Company
01.2023 - Present

Mortgage Loan Originator

Loandepot
09.2019 - 06.2022

Mortgage Loan Officer

Quicken Loans Mortgage Services
08.2011 - 06.2018

BBA - Marketing

Eastern Michigan University
06.1999 - 07.2005

Associate of Applied Science - Biology

Schoolcraft College
06.1995 - 06.1999

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Tracey ArnoldClient Service