Tracey Baez
Elmwood Park,NJ
Summary
Dedicated professional with 5+ years of experience providing exceptional customer service in healthcare and administrative settings. Skilled in building positive relationship with patients, resolving concerns with empathy, and ensuring a seamless experience from first contact to follow up. Adept at managing high call volumes, scheduling, insurance processing, and patient education. Known for strong communication skills, reliability, and a positive attitude that supports team success and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
WALTON FAMILY INSTITUTE
The Bronx, NY
06.2025 - Current
- Serve as primary point of contact for patients, ensuring compassionate and efficient service.
- Coordinate patient care plans while maintaining open communication with patients and families.
- Support staff training and team development with a focus on customer-first service.
- Maintain compliance with healthcare regulations while delivering a positive patient experience.
Call Center Associate
NATIONAL DENTAL, INC
The Bronx, NY
08.2024 - 06.2025
- Answered high-volume inbound and outbound calls, providing clear and professional assistance to patients, insurance companies, and dental labs.
- Handled patient complaints with patience and empathy, ensuring satisfactory resolutions.
- Scheduled and confirmed appointments, improving patient accessibility and satisfaction.
- Collaborated with colleagues to resolve inquiries quickly, boosting customer confidence.
Dental Assistant / Adminstrative Assistant
SP DENTAL, INC
The Bronx, NY
03.2021 - 05.2024
- Delivered chairside support while ensuring patients felt comfortable and informed during procedures.
- Educated patients on oral hygiene practices and provided clear post-operative instructions.
- Managed front-office operations including scheduling, records management, and insurance processing with a customer service focus.
- Supported patients through every step of their visit, enhancing trust and loyalty.
Education
Associate of Arts - Business Administration And Management
Hostos Community College
Bronx, NY06-2018
Certification
- Medical Billing and Coding
- Business Administration & Management
- Law Liability and Ethics Certification
- CPR
- Microsoft Word
Timeline
Clinical Coordinator
WALTON FAMILY INSTITUTE
06.2025 - Current
Call Center Associate
NATIONAL DENTAL, INC
08.2024 - 06.2025
Dental Assistant / Adminstrative Assistant
SP DENTAL, INC
03.2021 - 05.2024
Associate of Arts - Business Administration And Management
Hostos Community College