Tracey Below
Yucaipa,CA
Summary
Dedicated Patient Care Coordinator with extensive experience in ensuring seamless office functionality and delivering exceptional patient care. Proven ability to leverage strong communication and organizational skills to effectively support healthcare teams in fast-paced environments. Recognized for adaptability and a consistent track record of maintaining high standards of accuracy and efficiency, contributing to improved patient outcomes and streamlined operations. Committed to fostering a positive, collaborative atmosphere that enhances the overall patient experience.
Overview
12
12
years of professional experience
Work History
Clinical Administrative Coordinator
Beaver Medical Group/EPIC
2014.01 - Current
- Appointment Float January 2014 - January 2015
- Centralized Appointments/Call Center January 2015 - June 2015
- Specialized Appointments/Walk Up June 2015 - June 2016
- Orthopedic Scheduling/Walk Up June 2016 - November 2025
- Clinical Administrative Coordinator November 2025 to present
- As a float, covered other departments, offices and switchboard
- In Centralized, scheduled for over 200 providers
- In Specialty, handled phones, walk ups, scheduled tests, verified referrals/authorizations
- In Ortho, 80-100 calls/day, walk ups, scheduled from referrals, conflicts/rescheduling, understanding of department procedures
- As Clinic Administrative Coordinator, answer phones, process PPO authorizations, verify insurance eligibility, handle billing questions and discrepancies, handle patient complaints/concerns, some scheduling
- Use of office machines, phone/fax/scanner/copier
- Ability to multi-task and prioritize in high volume, high stress environment
- Working knowledge of EMR, McKesson & Epic Systems
- Working with Urgent Care/Hospital/Specialty referrals/conflicts
- Provided training for others in appointment scheduling
- Patient care/Customer Service problem solving, tracking and conflict resolution
Education
High School Graduate -
1987-01
Skills
- Typing 85 wpm, 10-key by touch (9000 kph), proficient in most Microsoft Programs, basic Excel knowledge, and Quickbooks
Timeline
Clinical Administrative Coordinator
Beaver Medical Group/EPIC
2014.01 - Current