Tracey Black
San Antonio
Summary
Dynamic General Manager with proven expertise in operations management, staff supervision, and customer relations. Committed to optimizing processes and enhancing team productivity to drive business growth.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager
McDonald's Restaurant
San Antonio, TX
06.2023 - Current
- Directed daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on operational procedures and customer service best practices.
- Implemented process improvements that enhanced team productivity and reduced service times.
- Monitored inventory levels to optimize stock management and minimize waste.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Conducted performance evaluations to assess staff competencies and identify training needs.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Inventory Manager/Assistant Store Manager
Dollar Tree Stores
San Antonio, TX
05.2022 - 06.2023
- Managed inventory levels to optimize stock availability and minimize shrinkage.
- Coordinated with suppliers to ensure timely replenishment of merchandise across multiple locations.
- Implemented inventory control systems, enhancing accuracy in tracking stock movements.
- Trained and mentored staff on best practices for inventory management and loss prevention techniques.
- Analyzed sales trends to forecast inventory needs, improving turnover rates and reducing excess stock.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Monitored inventory levels to confirm compliance with company policy.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Organized records of vehicles, schedules and completed orders.
Direct Support Professional
Central Virginia Training Center
Lynchburg VA
03.2016 - 08.2018
- Provided individualized support to clients in daily living activities, enhancing personal independence.
- Developed and implemented personalized care plans tailored to client needs and preferences.
- Monitored client progress, documenting changes and adjustments in behavior and skills.
- Collaborated with multidisciplinary teams to ensure comprehensive care for individuals with disabilities.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Administered medication under supervision, ensuring adherence to healthcare plans.
Medical Logistics Specialist
Army
05.2006 - 12.2012
- Coordinated logistical support for medical equipment and supplies during training exercises.
- Streamlined inventory management processes to enhance supply chain efficiency.
- Implemented quality control measures to ensure compliance with safety regulations.
- Managed transportation logistics for medical resources in field operations.
Education
GED -
E.C Glass High School
Lynchburg, VASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Customer relations
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Labor cost controls
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Timeline
General Manager
McDonald's Restaurant
06.2023 - Current
Inventory Manager/Assistant Store Manager
Dollar Tree Stores
05.2022 - 06.2023
Direct Support Professional
Central Virginia Training Center
03.2016 - 08.2018
Medical Logistics Specialist
Army
05.2006 - 12.2012
GED -
E.C Glass High School