Tracey Blanks
Pensacola,FL
Summary
Efficient and reliable professional with over 20 years in customer service. Upbeat, positive attitude with high energy coordination. An adaptive team player. Seeking employment who is passionate about customer satisfaction and employee engagement.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Line Attendant
Golden Corral Buffet and Grill
06.2026 - 08.2026
- Monitored food temperatures and adherence to health regulations, ensuring compliance for customer safety.
- Managed food presentation and quality standards in buffet setup, ensuring appealing displays.
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service to enhance dine-in experience.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored junior staff on effective communication and conflict resolution techniques.
Server
Golden Corral Buffet and Grill
01.2026 - 04.2026
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Served food and beverages promptly with focused attention to customer needs.
Crew Member
Hungry Howies Pizza & Subs
08.2025 - 01.2026
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline order processing and improve service delivery times.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Assisted in inventory management, tracking stock levels and minimizing waste during peak hours.
Remote Customer Service Representative
Sitel
12.2022 - 03.2023
- Handled both inbound and outbound calls
- Effectively resolved customers' concerns, inquiries or complaints via phone, chat or email
- Managed customer interactions through both inbound and outbound calls to ensure effective communication.
- Resolved customer concerns, inquiries, or complaints via phone, chat, or email, ensuring satisfaction
- Accurately provided customers with product and service information
- Processed customer payments to ensure accurate billing and account management.
Skilled Entry-level Tax Preparer
Jackson Hewitt Tax Service Inc
12.2021 - 04.2022
- Secured PTIN requirement from IRS to comply with tax preparation standards.
- Reviewed supplied financial information for accuracy, ensuring compliance and minimizing errors
- Calculates taxes owed or refunds due to client
- Calculated taxes owed and refunds due, providing clients with clear insights and timely filings
- Consulted tax law publications and researched federal, state, and local laws to ensure regulatory compliance
- Excellent relationship building, problem-solving, customer service and communication skills
Server/Bartender
El Paso Mexican Grill
07.2020 - 02.2022
- Took orders from customers accurately and in a timely manner
- Verified guest identification to ensure compliance with age restrictions for alcohol service
- Took accurate and timely customer orders to enhance overall dining experience
- Upsold high-profit items to enhance sales numbers
- Facilitated clear communication with kitchen staff to maintain order accuracy and efficiency, resulting in positive customer feedback
- Arranged and prepared tables for customers to offer memorable experiences and events
Administrative Assistant
Meraki Solar
05.2019 - 07.2020
- Provided secretarial and office management support
- Delivered comprehensive secretarial and office management support to enhance operational efficiency
- Managed permitting process for solar panel installations, ensuring compliance with local regulations
- Coordinated travel arrangements and prepared expense reports to streamline administrative processes
- Responded to employees' issues to provide immediate resolutions
- Engaged with vendors, contractors and professional services personnel
- Conducted permitting for solar panel installations
Sales Associate
Wal-Mart Supercenter
02.2013 - 12.2013
- Loaded and unloaded merchandise to ensure efficient stock availability
- Handled product returns promptly, enhancing customer satisfaction
- Organized racks and shelves to enhance visual appeal, engage customers, and promote merchandise
- Assisted backup cashiers with transactions and inquiries
Quality Assurance Supervisor
Synergy Solutions
02.2010 - 08.2012
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement
- Delivered regular updates to administration on quality metrics to inform decision-making
- Assessed interactions between associates and customers to enhance personnel performance and implement customer satisfaction strategies
- Fixed and identified issues to increase productivity and boost workflows
- Partnered with management to train on improved processes and support creation and maintenance of quality training programs
Education
High School Diploma -
Collegiate High School, Pensacola State College
Pensacola, FL05-2011
Skills
- Food Safety Compliance
- Menu Knowledge
- Upselling Techniques
- Customer Engagement
- Inbound and Outbound calling
- Cash Handling
- Invoice Processing
- Scheduling
- Multitasking
- Time management
- Detail-oriented
- Professionalism
- Productivity skills
- Peer Mentoring
- Administrative Support
- Client relations
Accomplishments
- Community pickup (Adopt-a-highway) 2020 - Pens.,FL
- Community involvement; Loaves & Fishes parenting class 2018 - Pens.,FL
- Employee of the Month; Wal-Mart Aug 2013 - Pens.,FL
- Promoted to Quality Assurance Supervisor; Synergy Solutions - May 2011- Pens.,FL
- Volunteered Habitat Humanity 2011 - Pens.,FL
- Promoted to Crew Trainer; McDonald's Sept 2009 - Pens.,FL
Certification
- ServSafe Food Handler, National Restaurant Association - 4/24/2025 - 4/24/2028
Timeline
Line Attendant
Golden Corral Buffet and Grill
06.2026 - 08.2026
Server
Golden Corral Buffet and Grill
01.2026 - 04.2026
Crew Member
Hungry Howies Pizza & Subs
08.2025 - 01.2026
Remote Customer Service Representative
Sitel
12.2022 - 03.2023
Skilled Entry-level Tax Preparer
Jackson Hewitt Tax Service Inc
12.2021 - 04.2022
Server/Bartender
El Paso Mexican Grill
07.2020 - 02.2022
Administrative Assistant
Meraki Solar
05.2019 - 07.2020
Sales Associate
Wal-Mart Supercenter
02.2013 - 12.2013
Quality Assurance Supervisor
Synergy Solutions
02.2010 - 08.2012
High School Diploma -
Collegiate High School, Pensacola State College