Tracey Blue
Roseville,CA
Summary
Experienced customer service professional with a Master's in Business Administration. Proven track record in improving customer satisfaction and retention. Skilled in using CRM tools and handling high-volume client interactions efficiently.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Freelance Apparel Patternmaker
Self
Roseville
03.2021 - 03.2026
- Developed pattern designs based on specifications and client requirements.
- Created accurate templates for various garment styles using CAD software.
- Collaborated with designers to ensure seamless integration of patterns into final products.
- Conducted virtual fittings and made adjustments to refine patterns for optimal fit and performance.
First Through Production Patternmaker
SGMS DBA Lavender Brown Clothing
Los Angeles, CA
07.2014 - 11.2020
- Created detailed patterns based on design specifications to ensure accurate garment construction.
- Enhanced garment fit by creating precise patterns and making necessary adjustments.
- Elevated brand reputation for exceptional fit quality by diligently refining patterns based on client feedback.
- Collaborated with designers to complete initial patterns and maintain styling.
- Marked samples and finished patterns with information such as garment size, section, style, identification and sewing instructions.
- Collaborated with designers to accurately translate sketches into patterns, ensuring proper representation of design concepts.
- Supported quality control efforts by conducting thorough evaluations of final garments in comparison to original designs.
- Incorporated changes and corrections when making production patterns.
- Fit garments on live models to approve fit and production.
- Wrote all specifications and sewing instructions.
- Optimized workflow by maintaining clear and concise communication with all relevant team members regarding pattern updates, deadlines, and potential issues.
- Initiated cost-saving measures through careful selection of materials and efficient pattern development techniques.
Dance Teaching Assistant
Pasadena Ballroom Dance Association
Pasadena, CA
1995 - 2020
- Assisted lead instructors in delivering engaging dance lessons to diverse student groups.
- Assisted teacher by demonstrating dance moves and body positions to students.
- Facilitated communication between lead teacher and students by acting as an approachable intermediary figure when needed.
- Enhanced student dance technique by providing clear instructions and demonstrations.
- Boosted student confidence through constructive feedback and personalized guidance during practice sessions.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Customer Service Representative
ClearSky Communications
Brookfield, WI
1 2023 - 2 2025
- Resolved customer issues, improving satisfaction by 20%
- Managed a daily intake of 50+ support calls
- Utilized CRM tools to track and resolve customer queries
- Incorporated changes and corrections when making production patterns.
- Fit garments on live models to approve fit and production.
- Wrote all specifications and sewing instructions.
- Initiated cost-saving measures through careful selection of materials and efficient pattern development techniques.
- Resolved complex fit challenges with creative patterning solutions, resulting in improved customer satisfaction rates.
- Served as a liaison between design, production, and technical teams to address any discrepancies or concerns regarding patterns or fit issues.
- Optimized workflow by maintaining clear and concise communication with all relevant team members regarding pattern updates, deadlines, and potential issues.
Client Support Specialist
Maximus Tech Services
Milwaukee, WI
1 2020 - 12 2022
- Handled 60+ client interactions per day
- Achieved 95% issue resolution rate
- Trained and mentored new support staff
Customer Care Associate
Prime Retail Solutions
Milwaukee, WI
1 2017 - 12 2019
- Assisted 500+ customers monthly in store and online
- Reduced service complaint rate by 30%
- Maintained detailed records of all customer interactions
Education
Fashion Design
Los Angeles Trade Technical College
Los Angeles, CABachelor of Science - Clothing And Textiles
California State University, Chico
Chico, CASkills
- Customer support
- Problem-solving
- CRM software
- Communication skills
- Multi-tasking
- Conflict resolution
- Team collaboration
- Time management
Certification
- Certified Customer Service Professional - National Customer Service Association
- Advanced CRM User Certification - Salesforce
Languages
Spanish
Beginner (A1)
French
Intermediate (B1)
German
Beginner (A1)
Timeline
Freelance Apparel Patternmaker
Self
03.2021 - 03.2026
First Through Production Patternmaker
SGMS DBA Lavender Brown Clothing
07.2014 - 11.2020
Dance Teaching Assistant
Pasadena Ballroom Dance Association
1995 - 2020
Customer Service Representative
ClearSky Communications
1 2023 - 2 2025
Client Support Specialist
Maximus Tech Services
1 2020 - 12 2022
Customer Care Associate
Prime Retail Solutions
1 2017 - 12 2019
Fashion Design
Los Angeles Trade Technical College
Bachelor of Science - Clothing And Textiles
California State University, Chico