Tracey Boldiszar
Royal Oak,MI
Summary
Personable and dedicated Member Service Representative with extensive experience in the financial service industry. Solid team player with an upbeat and positive attitude, as well as a proven skill in establishing rapport with members. Motivated to maintain member satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for cultivating partnerships across departments within ACCU.
Overview
9
9
years of professional experience
Work History
Member Service Representative III
Alliance Catholic Credit Union
Troy, Michigan
10.2019 - 07.2025
- Engage in member focused conversation to provide the appropriate products and services to meet their needs.
- Assist in the monthly audits and operation management of the Troy location.
- Manage member conflicts and challenging situations while staying calm and quickly diffusing the complex interaction.
- Mentor and motivate team members to help ensure they remain engaged, focused, and display continued growth.
- Strive to build, expand, and maintain a strong working relationship across all departments of ACCU through effective communication and cooperation.
- Processed loan applications and collected necessary documentation.
- Enhanced member relationships by providing excellent service during each interaction.
Member Service Representative
Main Street Bank
Troy, MI
04.2016 - 05.2018
- Processed cash and check deposits every day.
- Consulted with customers regarding needs and addressed concerns.
- Profiled customers to uncover opportunities for additional business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
General
Royal Oak Kimball High
Royal Oak, MISkills
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Member Needs
- Exceptional Ability to Multi-task
- Building Member Trust and Loyalty
- Relationship Building
Timeline
Member Service Representative III
Alliance Catholic Credit Union
10.2019 - 07.2025
Member Service Representative
Main Street Bank
04.2016 - 05.2018
General
Royal Oak Kimball High