Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTY JONES

Mission Valley,CA

Summary

Dynamic Member Service Representative gifted at working with all types of members. Demonstrates member satisfaction and contribution to overall company success. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with teammates. Successful in motivating personnel to new levels of performance.

Overview

14
14
years of professional experience

Work History

Member Service Representative III

Navy Federal Credit Union
Mission Valley, CA
04.2021 - Current
  • Contributes to branch All 7 BES Surveys during her tenure, satisfying a 100% goal for Q1 and Q2
  • Consistently accurate teller transactions as highlighted in Q1 Quarterly Audit
  • Digital onboarding rate of 80% surpassing the Regional Average of 74.6%
  • Dedicated to rapidly providing support in resolving member frustrations/predicaments preventing loss of memberships, products and services
  • Member Education Champion: Leading San Diego North in Member Insights, Presented during Financial Literacy Workshop and SCT Financial Wellness Fair, facilitates teach backs and Quarterly Member Insight/ Oneview Challenges
  • Member Experience Champion: spearheaded the GOAT Chat, BES Brag Board & The Power of NICE Book Club succeeding branch BES Goals for Q1 and Q2
  • Enhances member relationships by providing exceptional service remembering and revisiting previous member conversations and interactions
  • Executed 8 hours of Navy Federal volunteer time, contributing to the SCT Branch winning the regional competition for most Volunteer hours used, resulting in a $1000 donation going to STEP

Grand Opening Marketing Team Member

Chick-fil-A Inc.
College Park, GA
01.2020 - 04.2021
  • Traveled to new restaurant openings
  • Blitzed businesses within a predetermined radius to bring awareness for the new location
  • Co-hosted tasting events for local community leaders before opening day
  • Co-organized and worked First100 events
  • Promoted the brand by passing out FREE Chick-fil-A Sandwich cards the first few days the restaurant was open
  • Served as a resource answering guests' questions making sure they had an experience consistent with the Chick-fil-A brand

Front of the House Team Member

Chick-fil-A Canton
Canton, GA
05.2019 - 04.2021
  • Submitted customers' orders by recording requested menu items, substitutions and add-ons
  • Verified orders and bagged items for easy transport
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times
  • Resolved customer concerns and relayed relevant information to supervisor

Substitute Teacher

Department Of Defense Education Activity
Iwakuni, Japan
05.2016 - 01.2019
  • Delivered instruction for up to 35 students in a classroom setting through various subjects
  • Developed lesson plans when long-term substituting
  • Worked with a variety of personalities and adapted to the needs of the students by creating multiple lesson plans and activities
  • Participated in the grand opening of two elementary schools
  • Set up elementary school library. Unpacked over 10,000 brand new books, organized and shelved the collection, removed the outdated books from inventory and added the new shipment to the database

Restaurant Marketing Director

Chick-fil-A
Canton, GA
07.2010 - 01.2016
  • Created emotional connections with customers consistent with the Chick-fil-A brand
  • Oversaw beautification of the restaurant seasonally
  • Implemented quarterly themed family nights with costumes, crafts, decorations and photographer
  • Mentored and trained team members which led to the expansion of the marketing department
  • Chick-fil-A Grand Opening Marketing Team Member

Education

BBA - Marketing

Kennesaw State University
Kennesaw, GA
12.2002

Skills

  • Mortgage Loan Originator Certified
  • Medallion Stamp Certified
  • Level 1 Authority
  • Excellent Communication Skills
  • Calm and Professional Under Pressure
  • Builds Customer Trust and Loyalty
  • Creative Problem Solving
  • Courteous with Strong Service Mindset

Timeline

Member Service Representative III

Navy Federal Credit Union
04.2021 - Current

Grand Opening Marketing Team Member

Chick-fil-A Inc.
01.2020 - 04.2021

Front of the House Team Member

Chick-fil-A Canton
05.2019 - 04.2021

Substitute Teacher

Department Of Defense Education Activity
05.2016 - 01.2019

Restaurant Marketing Director

Chick-fil-A
07.2010 - 01.2016

BBA - Marketing

Kennesaw State University

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CHRISTY JONES