Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Brandt

392 S 200 E Provo,United States

Summary

Experienced in developing excellent rapport with customers. Productive and diligent paying close attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

8
8
years of professional experience

Work History

Refund Specialist

Overagerefund.com
01.2021 - 12.2023
  • Collaborated with clients and attorneys to resolve complex refund cases resulting in improved client relationships.
  • Assisted clients who had lost their homes to foreclosure receive money when their home was sold at auction to a third party.
  • Research court records and documents to verify funds still existed and no other parties were entitled to them due to client delinquencies.
  • Responded to client concerns and questions with a strong focus on accuracy and efficiency.

Lead Server

Black Bear Diner
03.2016 - 09.2020
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing sales by 20 % every year.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

Education

Bachelor of Arts - Business

University of Phoenix
Phoenix, AZ
05.1985

Skills

  • Active Listening
  • Microsoft Word
  • Report Preparation
  • Ability to have Positive Client Connection Promptly

Timeline

Refund Specialist

Overagerefund.com
01.2021 - 12.2023

Lead Server

Black Bear Diner
03.2016 - 09.2020

Bachelor of Arts - Business

University of Phoenix

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Tracey Brandt