Tracey Brown
Project Manager
Saint Paul,MN
Summary
Enthusiastic Project Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of residential construction and the importance of communication . Motivated to learn, grow and excel.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Project Manager
Guarantee Construction Group
Plymouth, MN
01.2002 - Current
- Developed and initiated projects, including managing costs, schedule and performance.
- Followed up on daily leads, estimated project costs and worked with residential customers to develop a project within their budget.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Consulted with clients to define clear objectives and expectations and creating satisfied homeowners and future potential business.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Provided outstanding service to clients through effective communication and forming relationships with customers to promote future business opportunities.
- Oversaw residential remodeling, roofing and siding projects from lead to the final walk through.
- Reduced costs by effectively negotiating vendor and service contracts.
Project Coordinator
Rooster Exteriors Inc
Oakdale, MN
06.2016 - 02.2018
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Built strong relationships with customers, contractors and suppliers.
- Supported the growth of the company by stepping in as a sales associate when needed.
- Identified and obtained required permits while maintaining compliance and code requirements.
- Met with local city inspectors to verify compliance with all local regulations and building codes.
Pro Sales
Home Depot
Bloomington, MN
02.2013 - 06.2016
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Maintained consistent material sales by developing and deepening positive customer connections.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Arranged the delivery logistics of material with project staff and freight team to maintain jobsite maintaining consistent flow of material.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Closed over $500,000 in sales each year including preparing contracts, processing orders and finalizing invoices.
Education
Bachelor of Arts - Sustainable Environmental Development, Environmental Communication, Psychology
Metropolitan State University
09.2002 - 04.2007
High School Diploma - undefined
John A. Johnson Senior High School
09.1986 - 06.1990
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Resourceful Project Manager offering history of success coordinating and managing the day-to-day operations in residential construction Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency Highly committed with hardworking mentality to maintain a quality of communication and service Customer-focused with successful 10-year career in residential construction and building materialsundefined
Timeline
Project Coordinator
Rooster Exteriors Inc
06.2016 - 02.2018
Pro Sales
Home Depot
02.2013 - 06.2016
Bachelor of Arts - Sustainable Environmental Development, Environmental Communication, Psychology
Metropolitan State University
09.2002 - 04.2007
Project Manager
Guarantee Construction Group
01.2002 - Current
High School Diploma - undefined
John A. Johnson Senior High School
09.1986 - 06.1990
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