Tracey Carlyon Sanders
Butte,Montana
Summary
Results-driven and detail-oriented professional with a strong work ethic and dedication to achieving organizational goals. Expertise in developing and maintaining efficient documentation systems, managing complex calendars, and preparing comprehensive reports. Proficient in project management principles, business processes, and customer service best practices, ensuring seamless operations and enhanced client satisfaction. Committed to leveraging skills to drive productivity and support team success in dynamic environments.
Overview
18
18
years of professional experience
Work History
Community Work Incentives Coordinator
MSUBillings
Butte, MT
02.2023 - Current
- Developed and maintained documentation for operational processes, enhancing consistency and accuracy.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed communication between stakeholders to facilitate project updates and resolve issues promptly.
- Implemented process improvements to streamline workflows, resulting in increased operational efficiency.
- Administered comprehensive case load oversight for more than 100 beneficiary referrals on an annual basis.
Counselor Supervisor
Montana Vocational Rehabilitation and Blind Services
Butte, MT
01.2016 - 02.2023
- Supervised team of counselors, ensuring effective service delivery to clients with disabilities.
- Implemented training programs to enhance staff skills and improve client outcomes.
- Developed individualized rehabilitation plans tailored to specific client needs and goals.
- Conducted performance evaluations, providing constructive feedback to promote professional growth.
- Collaborated with community organizations to expand resources and support for clients.
- Monitored program compliance with state and federal regulations, ensuring quality standards are met.
- Promoted the integration of new technologies into counseling practice to enhance client engagement and remote service provision capabilities.
- Improved client outcomes by implementing evidence-based counseling techniques and interventions.
- Fostered a culture of continuous improvement by encouraging feedback from counselors, clients, and other stakeholders to inform program development and enhancement initiatives.
- Built strong relationships with community partners to expand available resources for clients in need of additional support services or referrals.
- Participated in ongoing professional development opportunities to remain current on best practices and emerging trends within the counseling field.
- Facilitated individualized rehabilitation plans and case management for 100's of clients seeking vocational assistance.
Orientation and Mobility Specialist
Montana Vocational Rehabilitation and Blind Services
Butte, MT
01.2008 - 01.2016
- Developed individualized mobility plans to enhance client independence and safety.
- Conducted assessments to identify barriers affecting clients' mobility and access to resources.
- Collaborated with interdisciplinary teams to implement effective rehabilitation strategies for clients.
- Trained clients in adaptive techniques for improved navigation and transportation use.
- Evaluated assistive technology options to facilitate mobility solutions for diverse client needs.
- Stayed current with industry trends, providing valuable insights into emerging technologies and their potential impact on client operations.
- Enhanced customer satisfaction by addressing and resolving mobility-related issues promptly and efficiently.
- Taught cane use with guide, diagonal techniques and two-point touches.
- Recommended adaptive mobility devices and systems,such as human guides, canine guides, long canes and electronic travel aids.
- Assessed clients' low vision conditions and provided tailored recommendations for magnifiers and assistive technologies to support independent living.
- Facilitated comprehensive training sessions in various settings to enhance client knowledge and skills.
- Conducted comprehensive mobility training for a diverse group of 5 to 10 visually impaired clients each week.
Education
Certified Community Work Incentives Coordinator - Work Incentives Planning And Assistance
Virginia Commonwealth University
Richmond, Virginia, VA10-2023
Certificate of Rehabilitation Counseling - Vocational Rehabilitation Counseling
Utah State University
Logan, UT05-2018
Certified Rehabilitation Counselor #355436 - Vocational Rehabilitation Counseling
Utah State University
Logan, UT10-2018
MA Degree - Orientation and Mobility
Western Michigan University
Michigan01.2010
BS Degree - Early Childhood
University of Montana Western
Montana01.2007
AA Degree - Early Childhood
University of Montana Western
Montana01.2007
AA Degree - Education Studies
University of Montana Western
Montana01.2007
Skills
- Strong organizational skills
- Customer service
- Detail-oriented data management
- Informed decision-making
- Discretion and confidentiality
- Responsive to evolving challenges
Timeline
Community Work Incentives Coordinator
MSUBillings
02.2023 - Current
Counselor Supervisor
Montana Vocational Rehabilitation and Blind Services
01.2016 - 02.2023
Orientation and Mobility Specialist
Montana Vocational Rehabilitation and Blind Services
01.2008 - 01.2016
MA Degree - Orientation and Mobility
Western Michigan University
BS Degree - Early Childhood
University of Montana Western
AA Degree - Early Childhood
University of Montana Western
AA Degree - Education Studies
University of Montana Western
Certified Community Work Incentives Coordinator - Work Incentives Planning And Assistance
Virginia Commonwealth University
Certificate of Rehabilitation Counseling - Vocational Rehabilitation Counseling
Utah State University
Certified Rehabilitation Counselor #355436 - Vocational Rehabilitation Counseling
Utah State University