Joseph Lougee
Portland
Summary
Public health professional with a strong foundation in healthcare operations, program coordination, patient support, and cross-system problem solving. Brings experience navigating complex health and social service systems, supporting diverse populations, and collaborating with multidisciplinary partners. Master of Public Health graduate with interests in population health, community programs, health systems improvement, and nonprofit or public-sector roles. Known for clear communication, high accountability, strong relationship-building skills, and an ability to turn complex policies or insurance guidance into actionable, human-centered solutions.
Overview
20
20
years of professional experience
Work History
Community Work Incentives Coordinator (CWIC)
MaineHealth
Portland
06.2025 - Current
- Provide benefits counseling to Social Security disability beneficiaries, helping individuals understand how employment impacts SSI/SSDI, Medicaid, Medicare, and related benefits.
- Analyze eligibility for federal and state work incentives and create individualized Benefits Summary & Analysis (BS&A) reports.
- Deliver guidance on employment supports, work incentives, and financial planning to empower beneficiaries pursuing work or increasing earnings.
- Collaborate with Vocational Rehabilitation, case managers, SSA representatives, and community agencies to support coordinated service delivery.
- Maintain accurate case documentation and ensure compliance with WIPA program requirements.
- Communicate complex eligibility rules in clear, accessible language for clients with diverse needs.
- Participate in outreach and education activities, including presentations to partner agencies.
Reimbursement Specialist
Novocure
Portsmouth
01.2023 - 06.2025
- Verified insurance coverage, processed prior authorizations, and navigated reimbursement barriers for oncology patients.
- Coordinated across departments to ensure complete patient care and financial navigation.
- Communicated cost-share information, authorization outcomes, and coverage details clearly and empathetically.
- Drafted appeals and supported case escalation when insurance decisions impacted access to therapy.
Financial Coordinator
Novocure
Portsmouth
01.2020 - 01.2023
- Managed patient financial onboarding, insurance benefit verification, and coordination with payers.
- Provided patients and caregivers with education on coverage, out-of-pocket expectations, and financial support resources.
- Developed strong working knowledge of insurance guidelines and commercial payer policies.
Clinical Call Center Coordinator & Patient Ambassador
Novocure
02.2018 - 01.2020
- Served as a key point of contact for patients, delivering clear information regarding treatment, insurance, and logistics.
- Built relationships with patients and caregivers, offering support through emotionally challenging circumstances.
- Collaborated with clinical and customer service teams to ensure consistent, high-quality patient experience.
Nutrition Team Leader
Portsmouth Regional Hospital
Portsmouth
04.2016 - 01.2020
- Provided nutritional education and menu guidance to patients.
- Trained new hires and contributed to patient-experience initiatives.
Head Start, Nutrition Coordinator
Midcoast Maine Community Action
Bath
09.2014 - 01.2016
- Managed CACFP grant compliance, menu planning, and multi-site nutrition operations.
Culinary & Early Career Roles
01.2006 - 12.2014
- Experience in culinary operations, menu planning, food service, and early nutrition roles.
Education
Master of Public Health (MPH) -
University of Southern Maine
12.2025
B.S. - Health Sciences
University of Southern Maine
01.2021
Diet Technician Program -
Southern Maine Community College
01.2015
Culinary Arts Programs -
SMCC, CMCC, Lake Region Vocational
01.2013
Skills
- Program & Case Coordination
- Public Health Education & Outreach
- Healthcare Operations & Systems Navigation
- Insurance Verification & Reimbursement
- Cross-Department Collaboration
- Client Communication & Motivational Support
- Data Entry, Documentation, EHR Systems
- Policy Interpretation & Eligibility Analysis
- Benefits Counseling (SSI/SSDI, Medicaid, Medicare, Work Incentives)
References
Available upon request.
Timeline
Community Work Incentives Coordinator (CWIC)
MaineHealth
06.2025 - Current
Reimbursement Specialist
Novocure
01.2023 - 06.2025
Financial Coordinator
Novocure
01.2020 - 01.2023
Clinical Call Center Coordinator & Patient Ambassador
Novocure
02.2018 - 01.2020
Nutrition Team Leader
Portsmouth Regional Hospital
04.2016 - 01.2020
Head Start, Nutrition Coordinator
Midcoast Maine Community Action
09.2014 - 01.2016
Culinary & Early Career Roles
01.2006 - 12.2014
Master of Public Health (MPH) -
University of Southern Maine
B.S. - Health Sciences
University of Southern Maine
Diet Technician Program -
Southern Maine Community College
Culinary Arts Programs -
SMCC, CMCC, Lake Region Vocational