Najemah Smith

• Provided guidance and support to individuals facing personal and social challenges

• Assisted mentees with goal-setting and personal development

• Offered encouragement, motivation, and positive role modeling

• Built supportive, trust-based mentoring relationships

• Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
• Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
• Offered administrative and customer service support to customers.
• Developed and maintained strong relationships to deliver exceptional customer service support.

• Shows empathy while addressing customer complaints by actively listening to their concerns and
• de-escalating tense situations through calm and supportive communication.
• Successfully manages a high volume of customer requests by prioritizing tasks based on urgency to maintain service levels and ensure timely responses.
• Maintains accurate and detailed records of customer interactions and ensures all documentation is thorough and compliant with internal standards.
• Provides comprehensive information about company products and services while delivering clear explanations that help customers make informed decisions.

• Responded to customer inquiries regarding claims processing and resolution.
• Assisted customers in navigating online claims submission system.
• Collaborated with team members to ensure timely claim resolutions.
• Maintained accurate documentation of customer interactions and claims status.