Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Tracey Catalano

Greenville,PA
Tracey Catalano

Summary

Reliable detail-oriented operations manager with over 25 years experience known for being a capable, well-trained professional. A compassionate leader and team-driven employee with undeniable interpersonal skills. Pursuing a new role where hard work and dedication will be highly valued.

Overview

27
years of professional experience

Work History

Werner Co

Senior Customer Care Manager
08.2022 - 06.2023

Job overview

  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Owns process and procedures documentation ensuring that internal knowledge reference pages and files are updated.
  • Additional responsibilities include interviewing, scheduling, planning, assigning and directing work.

Walmart

Academy Training Facilitator
09.2015 - 09.2021

Job overview

  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct management and associates.
  • Identified areas in need of improvement and implemented solutions.
  • Planned and facilitated workshops in accordance with curricula, employing varied methods to maximize attendance.
  • Facilitated dialogue between participant, management and program workers to provide best possible program and individualized program.
  • Trained newly hired associates and management for their new roles within the company.

Maurices, A Division Of Ascena Retail Group

Digital Merchandising Assistant Store Manager
07.2013 - 11.2014

Job overview

  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.

WALMART, Walmart

Assistant Store Manager of Operations
09.1996 - 09.2014

Job overview

  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Responsible for operations of a $67M 24/7 store with over 300 associates.

Education

Robert Morris University
Coraopolis, PA

Associate Of Business Administration from Business Management
05.1989

Skills

  • Core Curriculum and Standards
  • Contract Management
  • Instructional Techniques
  • Behavior Modification Techniques
  • Operations Management
  • Business Planning
  • Team Meeting Facilitation
  • Positive Reinforcement Strategies
  • Knowledge in Area of Expertise
  • Project Management
  • Staff Management
  • Team Building
  • Human Resources

Additional Information

Business Owner- Over the years, I have owned and operated three small successfull businesses that I developed from the ground up. Most recently, the last 2 years, I have been helping friends and family, groups up to seven, with their personal travel needs. This includes advising them on travel destinations, creating itineraries and booking plane travel and hotel accommodations.

Timeline

Senior Customer Care Manager

Werner Co
08.2022 - 06.2023

Academy Training Facilitator

Walmart
09.2015 - 09.2021

Digital Merchandising Assistant Store Manager

Maurices, A Division Of Ascena Retail Group
07.2013 - 11.2014

Assistant Store Manager of Operations

WALMART, Walmart
09.1996 - 09.2014

Robert Morris University

Associate Of Business Administration from Business Management

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Tracey Catalano