Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Coleman

Katy,TX

Summary

Dynamic professional with extensive experience at FedEx, specializing in customer relations and problem resolution. Proven ability to optimize operations and enhance client satisfaction through effective communication and critical thinking. Recognized for building strong relationships and delivering exceptional service in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Merchandise Stocker

Frito-Lay
Rosenberg, TX
01.2022 - 02.2024
  • Maintained visual merchandising standards throughout sales floor, consistently monitoring for misplaced or miciency with proper rotation methods, mispriced items.

Enhanced efficiency.stock effinimizing expire

  • Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
  • Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
  • Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
  • Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.

Linehaul Dispatcher

Fedex Ground
Missouri City, TX
04.2020 - 01.2022
  • Collaborated with warehouse teams to ensure timely loading and unloading of freight.
  • Monitored road conditions constantly through various sources such as traffic reports and weather updates, providing real-time information to drivers for route adjustments when necessary.
  • Optimized load assignments to maximize efficiency and minimize empty miles driven.
  • Maintained strong relationships with customers through timely communication, addressing concerns promptly, and providing quality service at all times.
  • Developed contingency plans for potential disruptions such as weather events or equipment breakdowns, minimizing delays in service delivery.
  • Managed driver schedules, ensuring optimal coverage and maintaining regulatory compliance.
  • Conducted regular safety meetings to educate drivers on best practices and industry regulations.

Hairstylist

Tracey Tresses
Houston, TX
08.2015 - 12.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Customer Service (remote)

FedEx
Edwardsville, IL
09.2018 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Evan E. Worthing
Houston, TX
05-1997

Skills

  • Data Analysis
  • Logical evaluation
  • Issue resolution
  • Customer service
  • Attention to detail
  • Leadership
  • Computer literacy
  • Time Managament

Timeline

Merchandise Stocker

Frito-Lay
01.2022 - 02.2024

Linehaul Dispatcher

Fedex Ground
04.2020 - 01.2022

Customer Service (remote)

FedEx
09.2018 - 08.2020

Hairstylist

Tracey Tresses
08.2015 - 12.2020

High School Diploma -

Evan E. Worthing