Tracey Eagan
largo,FL
Summary
Dynamic and results-driven professional with a strong background in food preparation and customer service, honed at United Park Services Ft Desoto. Proven ability to enhance customer satisfaction through efficient multitasking and meticulous organization, consistently delivering high-quality meals and fostering positive dining experiences. Skilled in menu planning and maintaining compliance with health regulations.
Overview
25
25
years of professional experience
Work History
Cook/Sales Associate
United Park Services Ft Desoto
02.2024 - 09.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Retail Sales Associate Key Holder
Big Dicks Salty Seaman Fun Shop
09.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Food Prep Cooking Assistant, Sales
Shaner's Land & Sea Market
08.2021 - 08.2022
- Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
- Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
- Kept accurate inventory records to ensure sufficient stock levels and minimize spoilage.
- Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines.
- Supported catering events by preparing large quantities of food within tight deadlines, resulting in successful functions.
- Received positive feedback from customers for consistently providing high-quality meals and excellent service.
- Collaborated with team members to ensure timely completion of orders during high-volume periods.
- Mentored new staff members on proper techniques and procedures, fostering a supportive learning environment in the kitchen.
Manager
East Bay Dry Cleaners
10.2013 - 06.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Home Repai,r , Landscaping and Moving Company
Eagan,s Home Repair
10.1999 - 08.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - History And Philosophy of Criminal Justice
Eastern Ct. State College
Willimantic, CTLiberal Arts
Danial Hand High
Madison,Ct.06-1979
Skills
- Food preparation
- Food handling
- Cooking
- Cleaning and organization
- Customer service
- Multitasking and organization
- Hospitality and service industry background
- Menu planning
Timeline
Cook/Sales Associate
United Park Services Ft Desoto
02.2024 - 09.2024
Retail Sales Associate Key Holder
Big Dicks Salty Seaman Fun Shop
09.2022 - 03.2023
Food Prep Cooking Assistant, Sales
Shaner's Land & Sea Market
08.2021 - 08.2022
Manager
East Bay Dry Cleaners
10.2013 - 06.2018
Home Repai,r , Landscaping and Moving Company
Eagan,s Home Repair
10.1999 - 08.2010
Associate of Arts - History And Philosophy of Criminal Justice
Eastern Ct. State College
Liberal Arts
Danial Hand High
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