Tracey Ealy
Winston-Salem,NC
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Ford Motor Company
Winston-Salem
- Maintaining customer satisfaction by working with dealerships to complete repairs and report different patterns in repairs
- Working cases in personal queue promptly
- Meeting goals and deadlines with customers and with dealers on repairs
- Seeking financial support for customers by building cases to see if there were resources we could use to assist customer repairs.
Technology Operations Analyst
Wells Fargo
Winston-Salem
10.2022 - 06.2023
- Provided Quality Customer Service
- Driving results by providing accurate solutions to problems and completing tasks promptly
- Monitoring phone and email queues for tickets and providing support for resolving inquiries promptly
- Maintains a level of ingenuity by embracing the grey in situations as needed
- Maintains a Positive attitude in even the most difficult situations
- Responded to Request Applications and Access requests for Commercial Banking needs
- Assisted with Escalations.
Technical Support Representative
UPS
Las Vegas
10.2020 - 09.2022
- Managed call, email, and chat support tickets for the UPS center relating to Troubleshooting and technical support
- Provided a walkthrough on how to properly access, diagnose, and treat tech issues to the employees
- Provided Quality customer service
- Submitted escalation tickets when issues required additional resources needed.
Front Desk Receptionist
Winston-Salem State University
Winston-Salem
08.2019 - 12.2019
- Greeted Students, Faculty and Staffed as they entered the office
- Provided quality customer service
- Answered phones, emails and chat supports for any inquiries or concerns relating to the university
- Managed office supplies, documents and filing
- Assisted the Office Manager with any additional projects or support for the office.
Server
Olive Garden
Winston-Salem
07.2017 - 07.2018
- Provided Quality Customer Service
- Maintained proper food service etiquette and obtained Certification in food service
- Maintained a Clean work environment for staff and customers
- Resolved and Solution for inquiries or concerns made my customers relating to their food.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceWork from home optionCareer advancementHealthcare benefitsPersonal development programsTeam Building / Company RetreatsTimeline
Technology Operations Analyst
Wells Fargo
10.2022 - 06.2023
Technical Support Representative
UPS
10.2020 - 09.2022
Front Desk Receptionist
Winston-Salem State University
08.2019 - 12.2019
Server
Olive Garden
07.2017 - 07.2018
Customer Experience Specialist
Ford Motor Company
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