TRACEY L. ECKERT
White Pigeon
Summary
Respected, hands-on, ethical leader with 20 years retail experience in the Walmart organization with a passion for providing excellent customer service and customer experience that has proven to maintain a supportive, collaborative and productive work environment. Outstanding, high-energy communicator with the ability to confidently interact with customers, superiors, co-workers and subordinates displaying a strong track record of fair, firm and consistent team management. Motivated nurturer of talent development – able to motivate and develop through honest and open feedback. Detail-oriented coordinator of stockroom process operations and experienced front-end product merchandiser.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Walmart
Elkhart, IN
03.2019 - Current
- Mentored staff in best practices, fostering a culture of continuous improvement.
- Analyzed data to drive decision-making and optimize resource allocation.
- Collaborated with cross-functional teams to support organizational goals and objectives.
- Managed a diverse group of employees, fostering an inclusive and productive work environment.
- Oversaw day-to-day facility operations, ensuring smooth functioning, safety compliance, and proper resource allocation.
- Managed financial resources effectively, maintaining a balanced budget while investing in necessary infrastructure upgrades or expansions as needed.
- Consistently overcomes challenges with workforce talent - RV Industry competition creates a competitive working environment.
- New competitor built from ground up Meijer less than 1 mile from the 2679 Facility. Effectively was able to maintain minimal disruption in sales -4.6% in sales first year competitor was operational.
- Amazon Regional Fulfillment center build ground up within 13 minutes of 2679 Facility - helped lead the team through crisis management to ensure Facility remained stabilized despite challenging staffing levels.
- Facilitated collaboration between departments, resulting in more efficient decision-making and faster project completion times.
Store Manager
Walmart
Coldwater, MI
03.2018 - 03.2019
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Streamlined operational processes to increase efficiency and reduce overhead costs across the store.
- Fostered a positive work environment by mentoring employees, enhancing team collaboration, and reducing turnover rates.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Was able to coordinate with Facilities Maintenance at home office to replace over 1 thousand floor tiles without exhausting stores monthly budget for maintenance expenses.
- Underwent challenge of a vehicle entering the General Merchandise side of store and managing through crisis leadership to ensure customers and associates were safe - and the facility was repaired both long term and was able to adapt and create solutions in short term. (Arranging contract work through home office to ensure front of building had proper building coverage for compliance.)
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Developmental Store Manager
Walmart
Huntington, IN
02.2018 - 03.2018
- Short time period in this role before promoting to be Store Manager.
- Directed daily operations, ensuring optimal inventory management and stock availability.
- Trained and mentored team members on customer service excellence and store policies.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring practices.
- Analyzed sales data to optimize product placement and promotional strategies, enhancing customer engagement.
Co Manager
Walmart
Huntington, IN
02.2016 - 02.2018
- Developed staff schedules, ensuring adequate coverage while aligning with budgetary constraints.
- Led initiatives focused on enhancing customer experience through targeted employee training programs.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Contributed in the Rising Star program - graduated into Developmental Store Manager at end.
- Panel Interview conducted with Divisional team at the Home Office to transition from Co Manager to Developmental Store Manager.
- Executed a community involvement project which connected multiple stores within the Market - each store would have volunteers help distribute food donations directly from the store.
- Market Champion in Cash Recycler transition - was responsible for training in all facilities and executing new backroom operation structure.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Cross-trained existing employees to maximize team agility and performance.
Co Manager
Walmart
Franklin, IN
02.2015 - 02.2016
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on best practices for inventory management and merchandising.
- Implemented process improvements resulting in enhanced efficiency in stock replenishment procedures.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
- Monitored compliance with company policies and safety regulations, fostering a secure shopping environment.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
NON-METRO ASSISTANT MANAGER
STORE #1294
Marion, IN
02.2014 - 02.2015
- Drive sales and financial performance in assigned area. Manage P&L, perform department purchasing, execute store operations and maintain accountability for upholding merchandising standards. Report to the shift manager and store manager and effectively lead, coach and develop store associates. Customer service responsibilities include addressing complaints, resolving customer issues and the supervision of associate compliance with company customer service policies. Staffing responsibilities include employee scheduling, attendance tracking, prospective employee interviewing and new hire training as well as the evaluating, rewarding, disciplining, and coaching of associates.
- Currently holds full time position of Consumables and Cost Assistant Manager, holding role of Merchandise Event Coordinator for this year – Previously held the position of Operations Manager.
- Executes flexible, strategic and timely cycling of seasonal consumable merchandise while upholding crisp Walmart standards of organization and display.
- Enforces highest standards of cleanliness and sterility in both customer facing and non-customer facing food prep areas for bakery, produce, meat and deli departments.
- Utilizes provided resources (SWAS planning tools and the store touring app) driving to meet and exceed store sales objectives.
- Actively assists in development of newly promoted assistant management staff.
NON-METRO ASSISTANT MANAGER (Resort Store)
STORE #2771
Monticello, IN
01.2012 - 01.2014
- Held full time position of Apparel / Homelines Assistant Manager, Operations Manager and has temporarily fulfilled the roles of Overnight, Entertainment and Hardlines Assistant Manager in times of position vacancy and position absence.
- Directed complete redefinition of store #2771 external storage arrangement resulting in an efficiency improvement of the inventory management system.
- Efficiently managed GM inventory with only external storage available.
- Assisted with store community outreach activities including screening, regulating and awarding funds.
CUSTOMER SERVICE MANAGER
STORE #5025
Fort Wayne, IN
01.2011 - 01.2012
- Completed supervision of cashiers, customer service associates, greeters, and stockmen. Oversaw registers were opened according to scorecard specifications. Assisted all of these positions with tasks when needed. Sustained set level of open registers by orchestrating cashier workload and breaks. Was responsible for the recognition of potential in staff members and for providing any possible assistance in their professional growth. Counted and maintained 4,000 podiums. Performed register audits.
CASHIER/CUSTOMER SERVICE ASSOCIATE
STORE #5025
Fort Wayne, IN
01.2008 - 01.2011
- Performed day-to-day upkeep tasks including stocking shelves, checking expiration dates, organizing displays, and checking back stock for products not on the shelf. Directed customers to the placement of goods. Assisted customers with a sales decision. Handled guest complaints and compliments, returning merchandise to shelves, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer.
PHARMACY ASSOCIATE
STORE #1771
Sturgis, MI
01.2007 - 01.2008
- Responsible for helping the pharmacist, performing the sales transaction of prescriptions, distributing pseudoephedrine, and fielding pharmaceutical customer inquiries as needed.
LAWN & GARDEN ASSOCIATE
STORE #1771
Sturgis, MI
01.2007 - 01.2007
- Unloading of garden trucks. Assisting with department inventory. Arranging and watering of flowers. Maintaining stock, ensuring no 'outs.' Assisting with customer carry outs as needed.
CASHIER
STORE #1771
Sturgis, MI
01.2006 - 01.2007
- Responsible for interacting with the customer, responding to customer questions and providing customer assistance while processing transactions. Also responsible for merchandise stocking, cash handling and cleaning/zoning when necessary.
Education
Bachelor of Science - Organizational Leadership & Supervision
IPFW
Fort Wayne, INAssociates Degree - Organizational Leadership & Supervision
IPFW
Fort Wayne, INSkills
- Customer Service
- Leadership & Teambuilding
- Performance Management
- Policy & Procedure Execution
- Employee Relations
- Adaptability / Flexibility
- Product Merchandising
- Strategic / Critical Thinking
- P & L Management
Certification
ServSafe Food Protection Manager Certification, American National Standards Institute (ANSI)
PROFESSIONAL DEVELOPMENT
- Assistant Manager Training Program, Store of Learning, Plainfield, IN
- Front-End Area Operations Workshop
- Fresh Area Workshop
Timeline
Store Manager
Walmart
03.2019 - Current
Store Manager
Walmart
03.2018 - 03.2019
Developmental Store Manager
Walmart
02.2018 - 03.2018
Co Manager
Walmart
02.2016 - 02.2018
Co Manager
Walmart
02.2015 - 02.2016
NON-METRO ASSISTANT MANAGER
STORE #1294
02.2014 - 02.2015
NON-METRO ASSISTANT MANAGER (Resort Store)
STORE #2771
01.2012 - 01.2014
CUSTOMER SERVICE MANAGER
STORE #5025
01.2011 - 01.2012
CASHIER/CUSTOMER SERVICE ASSOCIATE
STORE #5025
01.2008 - 01.2011
PHARMACY ASSOCIATE
STORE #1771
01.2007 - 01.2008
LAWN & GARDEN ASSOCIATE
STORE #1771
01.2007 - 01.2007
CASHIER
STORE #1771
01.2006 - 01.2007
Associates Degree - Organizational Leadership & Supervision
IPFW
Bachelor of Science - Organizational Leadership & Supervision
IPFW