Open To Work
Tracey Edgerston
Mebane,USA
Summary
Dynamic Mental Health Technician with extensive experience at Cone Health Alamance Regional, skilled in crisis intervention and client advocacy. Proven ability to enhance patient care through effective communication and adherence to HIPAA compliance. Committed to supporting vulnerable populations and fostering emotional well-being in diverse settings.
Overview
16
16
years of professional experience
Work History
Mental Health Tech
Cone Health Alamance Regional
04.2024 - 09.2025
- Assisted with ADL’s
- Listen to reports and notes from RN’s
- Prepare for Wrap-Up Group and Snacks
- Pass out Inventory Sheets to the Patients to fill out
- Clean up the day room, wipe off tables, chairs.
- Do vital signs in the morning
Personal Care
Right At Home Healthcare
01.2023 - 05.2024
- Activities of Daily Living.
- Medication Reminder
- Escort to and from doctor appointments.
Coffee Break Attendant
Rizzo Center
08.2022 - 01.2023
- Set -up, food services, and equipment for banquet functions.
Cashier
Lowes’ Food
Mebane, USA
03.2022 - 08.2022
- Ringing up customer purchases and making correct change
- Educating customers about upcoming sales events that may be of interest to them.
- Opening store credit accounts whenever possible to help grow store revenue.
- Putting away unwanted merchandise and stocking the front area
- Directing customers to the appropriate aisles for specific purchases
- Bagging Items, maintain clean work areas.
Habilitation Technician
Maxim Healthcare
Greensboro, USA
07.2020 - 11.2020
- Follow HIPPA guidelines and OSHA (COVID-19) restrictions for safety and cleanliness.
- Assist the disable and the behavior challenge in perform daily living duties.
- Document the patients/clients’ goals and accomplishments.
- Provide help with, bathing, grooming, household cleaning, and grocery shopping.
- Adhere to the FDA rules in assist in preparation of nutritious meals, and snacks.
- Independence skills
- Copying skills
Medical Records Technician
Durham VA Healthcare System
Durham, USA
03.2018 - 01.2020
- Check assignments for the day using Outlook Calendar.
- Review and respond to patient messages.
- Manage medical records and ensure the proper release of medical records.
- Protect private information, make sure all guidelines and laws are met before sharing.
- Update patient information using EMR software CPRS and VistA.
Certified Nurse Aide
Durham VA Healthcare System
Durham, USA
11.2015 - 03.2018
- Utilized the best methods of care for cardiovascular patients.
- Assisted with range of motion therapy and performed EKGs.
- Ensured the cleanliness of patient rooms.
- Helped within activities of daily living – feeding and bathing.
- Prepared labs and input information using CPRS and VistA EMR software.
- Population served ages 25-65
- Copying skills
Certified Nurse Aide
Syracuse VA Healthcare System
Syracuse, USA
01.2011 - 11.2015
- Ensured the best methods of care for hospice, dementia, and mentally ill patients.
- Documented patients’ activities and conditions by paper and EMR software CPRS and VistA.
- Took and documented patient vital signs every 4 hours.
- Trained new employees on company policies and job procedures.
- Assisted with patient exams, admissions, and discharges.
- Input patient samples and prepared for lab processing in computer.
Certified Nurse Aide
Loretto
Syracuse, USA
06.2009 - 01.2011
- Worked with elderly, hospice, dementia and Alzheimer patients.
- Fed patients, following specified diet restrictions.
- Monitored blood sugar and vital signs.
- Observed patient’s stability and documented patients’ activities and conditions into EMR software.
- Assisted with patient recreational activities and provided emotional support.
Education
B.S, CHE BS - Healthcare Education
Southern New Hampshire University
04.2024
Certification - Peer Support
Little-Gerald Services
01.2021
Associate of Applied Science - Health and Human Services
Ultimate Medical Academy
Clearwater, FL04-2020
Skills
- Basic Understanding of Cognitive and Emotional Crises
- Intervention Strategies
- Client Confidentiality Legalities
- HIPAA Compliance
- Community Based Referrals
- Individual, Group & Community Advocacy
- Critical Thinking & Crisis Intervention
- Human Growth & Development
- Individual & Family Life Cycles
- Self-Care Strategies
- Appropriate Boundaries
- Preventative & Remedial Approaches to Public Health
- Planning & Coordination for Vulnerable Populations
- Social Welfare Systems Competencies
- Cultural Diversity & Social Group Dynamics
- Ethical & Value System Identification
- Health and Human Services
- Behavioral Health Intervention
- Community Resources
- Vulnerable Populations
Volunteer Experience
- President of Women's Ministry at Miles Chapel Baptist Church since 2024,
- Syracuse Community Healthcare (AmeriCorps Volunteer), Syracuse, NY, Dental Assistant, 12/05, 12/07, Checked patients in and out of appointments, answered inbound phone calls and provided callers with information, updated patient charts and maintained files, Accepted payments and verified patient insurance, scheduled and updated patient appointments, Restocked instruments needed for procedures
- New York City Education Department, Manhattan, NY, President – Parent Teacher Association, 03/96, 06/00, Served as an advocate for special needs students, Participated in community outreach activities, Planned and attended meetings, Reported gathered information to school principal to solicit funds for projects
- Foster Parent, Bronx, NY, 07/92, 07/93, Served as a foster parent to a one-week-old child until the age of 2 while parent recovering from addiction, Maintained positive attitude; showed respect to all those with whom there is contact while performing duties
Key Qualifications
- Basic Understanding of Cognitive and Emotional Crises
- Intervention Strategies
- Client Confidentiality Legalities
- HIPAA Compliance
- Community Based Referrals
- Individual, Group & Community Advocacy
- Critical Thinking & Crisis Intervention
- Human Growth & Development
- Individual & Family Life Cycles
- Self-Care Strategies
- Appropriate Boundaries
- Preventative & Remedial Approaches to Public Health
- Planning & Coordination for Vulnerable Populations
- Social Welfare Systems Competencies
- Cultural Diversity & Social Group Dynamics
- Ethical & Value System Identification
- Health and Human Services
- Behavioral Health Intervention
- Advocacy
- Community Resources
- Vulnerable Populations
Timeline
Mental Health Tech
Cone Health Alamance Regional
04.2024 - 09.2025
Personal Care
Right At Home Healthcare
01.2023 - 05.2024
Coffee Break Attendant
Rizzo Center
08.2022 - 01.2023
Cashier
Lowes’ Food
03.2022 - 08.2022
Habilitation Technician
Maxim Healthcare
07.2020 - 11.2020
Medical Records Technician
Durham VA Healthcare System
03.2018 - 01.2020
Certified Nurse Aide
Durham VA Healthcare System
11.2015 - 03.2018
Certified Nurse Aide
Syracuse VA Healthcare System
01.2011 - 11.2015
Certified Nurse Aide
Loretto
06.2009 - 01.2011
B.S, CHE BS - Healthcare Education
Southern New Hampshire University
Certification - Peer Support
Little-Gerald Services
Associate of Applied Science - Health and Human Services
Ultimate Medical Academy