Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies
Timeline
Generic

Tracey Frazier

Bristol,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Advanced Call Center Technologies LLC
08.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.

Restaurant Team Member

Machiavelli's Italian Restaurant
09.2016 - Current
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Sales Consultant

Friendship CJDR
09.2018 - 02.2019
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Sales Consultant

Grindstaff Kia
12.2016 - 12.2018
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.

Event Coordinator/Main Bartender

620 State Restaurant & Venue
06.2012 - 01.2018
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Trained and supervised event staff to complete tasks on time.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Education

Bachelor of Arts - Education/Event Photograghy

Virginia Intermont College
Bristol, VA

High School Diploma -

Lemoore Union High
Lemoore, CA
06.1988

Skills

  • Microsoft Excel
  • Lotus Notes
  • Microsoft Word
  • iOriginate
  • Sales Expertise
  • Staff Training
  • Customer Relations
  • Customer Service
  • Understanding Customer Needs
  • Call Center Operations
  • LexisNexis
  • Clerical Support
  • Microsoft Outlook
  • Salesforce

Affiliations

  • Jaycees
  • Order of the Eastern Star
  • CNA
  • Cicerone Cert
  • ABC License

Hobbies

Wedding and other special events - photograghy/hair/makeup

Baking-Detailed cookies and a cakes 

Court observation-attending mock trials and studying the legal system

Timeline

Customer Service Representative

Advanced Call Center Technologies LLC
08.2019 - Current

Sales Consultant

Friendship CJDR
09.2018 - 02.2019

Sales Consultant

Grindstaff Kia
12.2016 - 12.2018

Restaurant Team Member

Machiavelli's Italian Restaurant
09.2016 - Current

Event Coordinator/Main Bartender

620 State Restaurant & Venue
06.2012 - 01.2018

Bachelor of Arts - Education/Event Photograghy

Virginia Intermont College

High School Diploma -

Lemoore Union High

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Tracey Frazier