Tracey Hertica Campagna
Work Preference
Summary
Detail-oriented healthcare professional with expertise in Ophthalmology and office administration. Collaborates effectively with physicians and patients in fast-paced environments, providing clinical and administrative support. Proficient in electronic medical records, scheduling, prior authorizations, and ophthalmic testing. Prioritizes tasks and works independently to achieve objectives efficiently.
Overview
14
14
years of professional experience
Work History
OPTICAL TECHNICIAN
Wadas Eye Group
01.2023 - 01.2026
- Work directly with patients and physicians in a professional clinical environment.
- Collected, reviewed, and entered patient information into electronic medical records to ensure accurate and comprehensive patient care.
- Administer topical ophthalmic medications as directed.
- Collect, review, and accurately enter patient information into electronic medical records.
- Prepared, cleaned, organized, and stocked examination rooms to maintain a safe and efficient clinical environment.
- Assisted physicians, technicians, and front-office staff with clinical procedures and office tasks to enhance overall workflow and patient experience.
- Prepared, clean, organize, and stock examination rooms.
- Trained new employees and mentored technicians on best practices for optical equipment and safety
MEDICAL ASSISTANT
Slocum-Dickson Medical Group
01.2020 - 01.2023
- Worked directly with an ophthalmologist providing both clinical and administrative support.
- Managed patient check-in/check-out, scheduling new and established appointments to ensure seamless patient flow.
- Handled high volume of telephone calls, responding to patient inquiries and requests to enhance patient satisfaction.
- Accurately entered patient demographic and medical information into the EMR system.
- Handled a high volume of telephone calls and responded to patient questions and requests.
- Coordinated patient Tepezza infusions, overseeing authorization, ordering, and scheduling for timely treatment delivery.
APPOINTMENT SCHEDULER
The Grand Rehabilitation
01.2018 - 01.2020
- Scheduled and coordinated patient appointments in a busy healthcare environment.
- Coordinated communication between patients and staff to address appointment needs and scheduling changes.
- Ensured accuracy of patient information while supporting daily office operations.
- Maintained accurate patient information and supported daily office operations.
- Streamlined scheduling workflow to enhance organization and efficiency.
OFFICE COORDINATOR
Genesis Abstract
01.2015 - 01.2018
- Coordinated daily office operations and administrative activities to ensure smooth functioning.
- Managed office communications, documentation, scheduling, and administrative tasks to support team objectives.
- Maintained organized records to streamline office workflow and enhance accessibility.
- Assisted with coordinating multiple tasks while maintaining accuracy and attention to detail.
- Communicated professionally with clients and business contacts.
Front Office Staff
Eye Associate of Utica
07.2014 - 11.2015
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained communication between departments to provide seamless customer service.
- Assisted in resolving guest complaints, fostering a positive experience and loyalty to the establishment.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled payments efficiently using company''s billing software.
Human Resource Coordinator
Center For Family Life And Recovery
04.2012 - 03.2014
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Managed payroll processing, ensuring accuracy and compliance with state and federal regulations.
- Maintained compliance with labor laws and regulations, minimizing legal risks.
- Managed benefits administration, ensuring employees received accurate information on options available
- Developed and maintained employee handbook, updating policies as necessary.
Education
Associate of Applied Science - Health Services Management
Herkimer County Community College
Herkimer, NY05-1997
Bachelor of Science - Health Services Management
SUNY Institute of Technology
Utica05-2000
Skills
- Ophthalmology & Optical Services
- Ophthalmic Diagnostic Testing; visual field, OPTOS, OCT, and visual acuity testing
- Electronic Medical Records (EMR)
- Prior Authorizations
- Patient Care & Customer Service
- Payroll Processing (ADP)
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Administrative support
- Time management
Timeline
OPTICAL TECHNICIAN
Wadas Eye Group
01.2023 - 01.2026
MEDICAL ASSISTANT
Slocum-Dickson Medical Group
01.2020 - 01.2023
APPOINTMENT SCHEDULER
The Grand Rehabilitation
01.2018 - 01.2020
OFFICE COORDINATOR
Genesis Abstract
01.2015 - 01.2018
Front Office Staff
Eye Associate of Utica
07.2014 - 11.2015
Human Resource Coordinator
Center For Family Life And Recovery
04.2012 - 03.2014
Associate of Applied Science - Health Services Management
Herkimer County Community College
Bachelor of Science - Health Services Management
SUNY Institute of Technology