Tracey Hulmes
DeKalb,IL
Summary
Seasoned Assistant Branch Manager with a proven track record at Fnbox Online Adventures, adept in relationship building and operational efficiency. Excelled in audit preparation, enhancing data accuracy by 30%. Renowned for meticulous attention to detail and professional demeanor, I thrive on transforming challenges into opportunities for growth.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
Fnbox Online Adventures
Sycamore, IL
09.2015 - 01.2019
- Monitored daily operations and supported Branch Manager in necessary duties.
- Planned work schedules to maintain adequate staffing levels.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Provided bank leadership in absence of branch manager.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Provided training to new employees on company policies and procedures.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Customer Support
G4S Secure Solutions
Westmont, IL
06.2015 - 12.2016
- Provided technical customer support to customers via phone, email and chat.
- Provided customer support to consumers via phone, email and chat.
- Documented customer support requests and resolutions in a timely manner.
- Managed and monitored customer support tickets, ensuring timely resolution and follow-up.
Teller
Fifth Third Bank
Lemont, IL
06.2014 - 06.2015
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Cross-sold additional bank products when applicable to meet customer needs.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Assisted customers in opening new accounts and completing required paperwork.
Teachers Assistant
Creative World Montessori
LaGrange, IL
01.2012 - 01.2013
- Substitute teacher for all classes.
- Permanent Teacher Assistant for two toddler classrooms.
- After school care
- Arts and Crafts Teacher
Office Manager
The Healing Arts Centre
Western Springs, IL
09.2009 - 06.2012
- Scheduling patient appointments
- Marketing
- Accounting and Insurance
- Posting payments
- Giving thermographic spinal exams
- Developing Xrays
- Customer service
Owner Operator Discounter
DaimlerChrysler Financial Services
Lisle, IL
02.2001 - 06.2009
- Managed central region for Owner Operator/Small Business portfolio
- Audit of contracts between dealership and finance company
- Trained new employees
- Set up funding and paid Dealers for completed contracts
- Set up customer accounts in company-wide system
- Title Department
- Records
- Customer Service
- Collections
Teller Supervisor
BankOne
Naperville, IL
01.1996 - 01.2001
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Developed and implemented strategies to reduce teller errors and improve overall accuracy in transactions.
- Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
Education
High School Diploma -
DeKalb High School
DeKalb, IL06-1996
Kishwaukee College
MaltaSkills
- Relationship building and management
- Audit preparation
- Operational efficiency
- Data accuracy
- Meticulous attention to detail
- Maintains confidentiality
- Professional and mature
- Data entry
- Account updating
- Multi-line phone talent
- Complaint resolution
- Conflict resolution
- Professional telephone demeanor
- Verbal and written communication
- Active listening
- Technical troubleshooting
- Credit card payment processing
Timeline
Assistant Branch Manager
Fnbox Online Adventures
09.2015 - 01.2019
Customer Support
G4S Secure Solutions
06.2015 - 12.2016
Teller
Fifth Third Bank
06.2014 - 06.2015
Teachers Assistant
Creative World Montessori
01.2012 - 01.2013
Office Manager
The Healing Arts Centre
09.2009 - 06.2012
Owner Operator Discounter
DaimlerChrysler Financial Services
02.2001 - 06.2009
Teller Supervisor
BankOne
01.1996 - 01.2001
High School Diploma -
DeKalb High School
Kishwaukee College
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