Tracey Landrum
Boston,MA
Summary
Adept in operations and logistics management, I significantly enhanced client relationships and streamlined processes at Prime Group Holdings. Leveraging expertise in staff development and incident resolution, I led teams to exceed quality assurance targets, achieving notable cost savings. My proactive approach in health and safety compliance ensures peak operational efficiency and workplace safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Prime Group Holdings
Boston, MA
09.2022 - 12.2023
- Managed training programs for new employees, including orientation and onboarding activities.
- Managed scheduling, training and inventory control.
- Collaborated with team leaders on quality audits.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Formed and sustained strategic relationships with clients.
- Identified cost savings initiatives that could be implemented across all departments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Negotiated contracts with vendors and service providers, securing favorable terms.
Maintenance Technician
Fallon Ambulance
Quincy, MA
03.2021 - 03.2021
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Maintained or repaired specialized equipment or machinery.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Monitored inventory levels of replacement parts and supplies needed for repairs.
Customer Service Manager
Mobile Media Products LLC
Boston, MA
02.2012 - 11.2013
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated and authenticated returns, exchanges and voids.
- Conducted training and offered staff development opportunities to decrease process lags.
- Led team engagement to assist cross-functional departments and achieve goals.
- Delegated work to staff, setting priorities and goals.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
GED -
Roxbury Community College
Boston11-2011
Skills
- Operations management
- Logistics management
- Staff development
- Business analysis
- Incident Resolution Oversight
- Health and safety compliance
Certification
- Jr. Web Developer
- Wastewater Operator(Level 3)
- Licensed real estate salesperson(2018-2020)
Timeline
General Manager of Operations
Prime Group Holdings
09.2022 - 12.2023
Maintenance Technician
Fallon Ambulance
03.2021 - 03.2021
Customer Service Manager
Mobile Media Products LLC
02.2012 - 11.2013
GED -
Roxbury Community College