Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Masin

Tonawanda,NY

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Assistant Store ManagerAssistant Store ManagerShift Supervisor

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Tonawanda, NY, US
Open to relocation: No

Minimum Desired Compensation

$22/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Summary

Assistant store manager with strong skills in inventory management and employee training. Demonstrated success in leading teams and improving customer satisfaction. Expertise in implementing visual merchandising strategies that drive sales growth.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Feel Rite Fresh Markets
Williamsville, New York
10.2025 - 07.2026
  • Maintained inventory levels to ensure smooth daily store operations.
  • Supervised team while providing ongoing training to enhance customer satisfaction.
  • Trained new employees on customer service best practices, improving interactions and service quality.
  • Resolved customer inquiries and complaints professionally to foster positive relationships.
  • Managed daily cash handling procedures and addressed discrepancies promptly.
  • Collaborated with team to implement effective visual merchandising strategies.
  • Conducted frequent walk-throughs to address issues impacting store appearance.
  • Interviewed candidates for open positions to strengthen team dynamics.

Assistant Store Manager

Rite Aid Pharmacy
Penn Yan, New York
07.2022 - 08.2025
  • Managed day-to-day store operations, including customer service and inventory management.
  • Supervised team members, providing ongoing training to enhance customer satisfaction.
  • Trained new staff on customer service best practices to ensure quality interactions.
  • Resolved customer inquiries and complaints through empathetic listening and effective solutions.
  • Conducted regular stock checks to maintain product availability and optimize inventory levels.
  • Oversaw cash handling procedures and reconciled discrepancies daily.
  • Developed scheduling systems that align staff assignments with operational needs.
  • Implemented strategic marketing initiatives to increase brand awareness and drive revenue growth.

Shift Supervisor

CVS Health
Watkins Glen, New York
08.2021 - 07.2022
  • Supervised daily operations, ensuring compliance with company policies and standards.
  • Managed inventory levels and coordinated restocking to optimize service efficiency.
  • Trained new employees on procedures and customer service expectations.
  • Assisted in scheduling staff shifts for adequate coverage at all times.
  • Resolved customer inquiries and complaints to improve satisfaction levels.
  • Monitored cash handling processes for accuracy and security of transactions.
  • Implemented safety protocols to maintain a secure working environment.
  • Collaborated with team members to enhance workflow efficiency and communication.

Home Care Assistant

Private Home Health Care
Elmira, New York
12.2018 - 08.2021
  • Assisted clients with daily living activities and personal care routines.
  • Coordinated medication schedules, ensuring timely administration and adherence.
  • Administered medications and documented responses to prescribed treatments.
  • Monitored clients' health status, reporting changes to healthcare professionals for intervention.
  • Maintained a safe environment by preventing falls and hazards in the home.
  • Provided companionship and emotional support to enhance client well-being.
  • Planned and prepared meals according to dietary needs, assisting with feeding as necessary.
  • Documented client progress accurately in daily logs, tracking observations for care adjustments.

Store Manager

Watkins Glen Wine & Spirits
Watkins Glen, New York
12.2016 - 08.2018
  • Coordinated buying and merchandising decisions through weekly meetings with distributors to align inventory with customer demand.
  • Exceeded daily sales expectations and achieved weekly goals consistently.
  • Developed and implemented marketing programs, including social media campaigns and television commercials, to boost visibility.
  • Planned in-store events with local wineries to engage customers and promote products effectively.
  • Provided exceptional customer service by addressing customer needs, inquiries, and issues promptly.
  • Supervised and trained new employees on daily operations to ensure operational efficiency.
  • Handled cash and credit card transactions, closing out registers and preparing nightly bank deposits.
  • Created job descriptions and managed scheduling for all personnel to optimize workforce allocation.

Education

High School Diploma -

Watkins Glen High School
Watkins Glen, NY
06-1999

Skills

  • Inventory management and cost tracking
  • Visual merchandising and sales analysis
  • Employee training and project control
  • Customer relationship management
  • Cash handling and billing management
  • Financial management and reporting tools
  • Microsoft Office applications and operating systems
  • Internet Explorer and Lotus Notes
  • Outlook proficiency

Timeline

Assistant Store Manager

Feel Rite Fresh Markets
10.2025 - 07.2026

Assistant Store Manager

Rite Aid Pharmacy
07.2022 - 08.2025

Shift Supervisor

CVS Health
08.2021 - 07.2022

Home Care Assistant

Private Home Health Care
12.2018 - 08.2021

Store Manager

Watkins Glen Wine & Spirits
12.2016 - 08.2018

High School Diploma -

Watkins Glen High School

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Tracey Masin