Tracey Matthews
Hastings,NE
Summary
Dynamic professional with a strong work ethic and expertise in customer service, honed as a Shift Manager at Domino's Pizza. Excelled in training and mentoring teams, achieving consistent customer satisfaction. Proven ability to implement quality control measures and maintain cleanliness and sanitation, enhancing operational efficiency and minimizing waste by 15%.
Overview
2
2
years of professional experience
Work History
Deli Clerk
Russ's Market
06.2025 - 02.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated deli equipment safely, ensuring compliance with health and safety regulations.
- Maintained cleanliness and organization of deli display cases for optimal product presentation.
- Prepared fresh deli items daily, adhering to established recipes and quality standards.
- Processed customer orders efficiently, ensuring timely service during peak hours.
- Collaborated with team members to restock inventory and minimize waste effectively.
- Implemented food safety practices while handling and storing perishable goods.
- Adapted quickly to changing customer demands, providing exceptional service at all times.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Shift Manager
Domino's Pizza
07.2024 - 06.2025
- Supervised daily operations, ensuring efficient workflow and timely food preparation.
- Trained and mentored team members on customer service standards and operational procedures.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Implemented quality control measures to maintain product consistency and safety standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
Fullerton High School
Fullerton, NESkills
Customer service
Cleanliness and sanitation
Honesty and integrity
Strong work ethic
Timeline
Deli Clerk
Russ's Market
06.2025 - 02.2026
Shift Manager
Domino's Pizza
07.2024 - 06.2025
High School Diploma -
Fullerton High School