Tracey McKenna
Plainfield,IL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
Work History
Team Leader
Target
Oak Lawn, IL
01.2021 - 05.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Store Manager
Justice For Girls
Bolingbrook, IL
09.2016 - 12.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reduced operational risks while organizing data to forecast performance trends.
Education
General Studies
Romeoville High School
Romeoville, IL06.1995
Skills
- Team Leadership
- Customer Service
- Microsoft Outlook
- Microsoft Access
- ADP Workforce Now
- Microsoft Windows
- Order Supplies
- Staff Training
- Goals and Performance
Timeline
Team Leader
Target
01.2021 - 05.2023
Store Manager
Justice For Girls
09.2016 - 12.2020
General Studies
Romeoville High School
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