Tracey Miramonti
Memphis,TN
Summary
Experienced manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Effectively utilizing data to analyze business needs and equip employees to independently handle daily functions and meet customer needs.
Overview
9
9
years of professional experience
Work History
Store/Office Manager
Smile Direct Club
06.2021 - 12.2023
- Developed sales team using strategic selling practices to achieve 80% customer conversion.
- Drove customer satisfaction through data driven metrics utilizing Sales Force, Microsoft Excel, Looker, and Google reviews.
- Launched new treatment initiatives for customers using "good, better, best" selling technique to upsell.
- Regional compliance leader ensuring all tracking was submitted by 12 stores.
- Scouted and determined best locations for relocation and expansion in local market.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Store Manager
Victoria's Secret & PINK
09.2020 - 06.2021
- Managed 30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise to highlight promotions for maximum impact, accommodate sell thru, and introduce new products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Achieved 30% growth in customer conversion and 15% in dollars spent per customer years over year.
- Top Performer Award.
Store Manager
Fossil
07.2014 - 09.2020
- Hired, coached and created successful talent developed plans for staff.
- Consistently increased customer conversion rates through product knowledge and strong customer relationships.
- Store was in top 10% of company for sales and considered a premier focus for the company.
- Reduced staffing by 20%, while continuing to exceeded company expectation of inventory shrink of .45%, increasing and increasing conversion.
- Merchandised store front and floor to feature new products, enhance customer experience, and increase revenue.
Education
Associate of Science -
Michigan State University
East Lansing, MISkills
- Team Leadership
- Staff Management
- Customer Service
- Client Relations and Retention
- Coaching and Mentoring
- Exceptional Multitasking Skills
- Microsoft Excel
- Sales Force
- Looker
Timeline
Store/Office Manager
Smile Direct Club
06.2021 - 12.2023
Store Manager
Victoria's Secret & PINK
09.2020 - 06.2021
Store Manager
Fossil
07.2014 - 09.2020
Associate of Science -
Michigan State University
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