Tracey Murphy
Customer Relations
Houston,TX
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Licensed Barber
Legendary Clipperz Barbershop
Houston, TX
11.2021 - Current
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Managed business customer service, responding to requests and concerns promptly.
- Maintained regular client list and successfully handled walk-in customers.
- Counted and documented opening and closing cash amounts daily.
Installation Technician
Gulf States Toyota Inc.
Houston, TX
06.2019 - 04.2021
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Collaborated with internal teams for operational continuity and optimal performance.
- Installed and configured new equipment and systems according to company standards.
- Tested systems, noting issues and completing preventive maintenance.
Assembly Line Worker
Ford Motor Company
Detroit, MI
05.2016 - 04.2018
- Adjusted equipment to meet different productivity levels.
- Managed inventory of parts and components.
- Completed daily inspection of machines and equipment.
- Led production meetings to provide reports to management.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Collaborated with engineering teams to improve production efficiency.
- Operated various machines used in production processes.
Education
No Degree - Real Estate
Champion School of Real Estate
Houston, TX 05.2001 -
Barber Certificate - Berber Cosmetologist
Michigan Barber School Inc
Detroit, MI 01.2003 - 07.2007
High School Diploma -
Mumford High School
Detroit, MI 08.1996 - 06.1999
Skills
Strong leader
Timeline
Licensed Barber
Legendary Clipperz Barbershop
11.2021 - Current
Installation Technician
Gulf States Toyota Inc.
06.2019 - 04.2021
Assembly Line Worker
Ford Motor Company
05.2016 - 04.2018
Barber Certificate - Berber Cosmetologist
Michigan Barber School Inc
01.2003 - 07.2007
No Degree - Real Estate
Champion School of Real Estate
05.2001 -
High School Diploma -
Mumford High School
08.1996 - 06.1999
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