Tracey Murphy
Huntsville,TX
Summary
Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Investigator II
Texas Department of Criminal Justice (TDCJ)
01.2022 - 04.2026
- Perform complex investigative work for the Texas Department of Criminal Justice (TDCJ) Health Services Division, Patient Liaison Program. Review third party complaints regarding an inmate’s lack of access to medical care while incarcerated. Conduct investigations regarding alleged violations of laws, rules, and regulations and policies regarding access to care; collect evidence and data; contacted and interviewed inmates, correctional healthcare staff, and TDCJ security personnel. Prepare records, correspondence, and reports; evaluate and document investigative findings; reviews and maintains evidence and documents for use in investigations. Supervise and train other investigators.
- Executed quarterly Sick Call Verification audits across TDCJ facilities statewide, ensuring adherence to healthcare access standards.
- Conducted comprehensive investigations to ensure compliance with state laws and regulations, safeguarding inmates' rights to medical care.
- Led complex investigations, coordinating efforts among multiple departments for optimal outcomes.
- Prepared detailed reports summarizing findings, ensuring clarity for judicial proceedings.
- Documented investigative findings and crafted detailed reports to support judicial proceedings.
Certified Pharmacy Technician
Greenwich Pharmacy
2025 - 2026
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Processed prescription orders accurately and efficiently to maintain workflow.
- Utilized pharmacy software systems for prescription processing and record keeping efficiently.
- Managed inventory levels by monitoring stock and placing orders as needed.
- Provided exceptional customer service, addressing patient inquiries promptly.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
Investigator II
Texas Department of Criminal Justice, TDCJ
01.2021 - 01.2022
- Conducted complex investigations for TDCJ Health Services Division, Patient Liaison Program, ensuring compliance with healthcare access regulations. Analyzed third party complaints regarding inmate medical care access, identifying systemic issues and potential violations. Conducted investigations of alleged violations of laws, rules, and regulations regarding access to care. Collected evidence and data and interviewed inmates, correctional healthcare staff, and TDCJ security personnel. Compiled records, correspondence, and reports; assessed and documented investigative findings; organized and secured evidence for ongoing investigations.
- Conducted thorough investigations to ensure compliance with state regulations and policies.
- Analyzed evidence and gathered testimonies to support case development and resolution.
Laundry Manager II
Texas Department of Criminal Justice, TDCJ
01.2021 - 01.2021
- Oversaw laundry, necessity, and supply operations within a correctional facility, ensuring compliance with sanitation standards. Supervised inmate work crews and ensured all processing areas and equipment were maintained in a clean and sanitary condition. Managed inventory and requisitioned supplies while coordinating distribution and storage of necessities to meet operational demands. Maintained operational records and collaborated with security staff for timely, accurate distribution of items. Responded to facility emergencies and utilized approved methods, including chemical agents and firearms, to maintain safety and control.
- Supervised daily operations of laundry services, ensuring adherence to safety and quality standards.
- Trained staff on equipment usage and maintenance protocols for optimal performance.
- Implemented process improvements, enhancing workflow efficiency and reducing turnaround times.
Correctional Officer IV
Texas Department of Criminal Justice, TDCJ
01.2020 - 01.2021
- Ensured custody, supervision, and security of inmates in housing, work, and operational areas to maintain facility order. Conducted contraband searches, inmate counts, and pat/strip searches; monitored inmate behavior and enforced disciplinary rules. Coordinated inmate work assignments in construction, maintenance, laundry, food service, and agriculture to support rehabilitation efforts. Ensured safety in varied environments, including indoor/outdoor settings and around machinery. Applied information from inmate records to support health, safety, and facility security. Collaborated with staff, followed institutional policies, and completed detailed reports and documentation. Trained under experienced officers, adapting to irregular hours and responding to emergencies.
- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of facilities to identify security breaches or maintenance needs.
- Responded promptly to emergencies, utilizing de-escalation techniques to maintain order.
Donor Records Specialist II
Sam Houston State University
01.2018 - 01.2019
- Recorded and tracked all gifts and pledges. Coordinated and monitored matching gifts. Maintained and updated biographical information with 100% accuracy, including name and address changes, salutations, employment updates, phone numbers, email addresses, and creation or modification of database records. Utilized internet and data resources to verify phone, address, Social Security, and deceased information. Reviewed, researched, and confirmed alumni and student records. Processed credit card transactions and performed basic gift research functions. Produced acknowledgment letters and various reports. Organized, coordinated, and preserved the integrity of the hardcopy filing system. Trained, supervised, and managed student staff as needed. Followed established policies and procedures for coding births, deaths, and marriages. Provided coverage for other employees when necessary.
Degree Evaluator II
Sam Houston State University
01.2016 - 01.2018
- Evaluated degree plans with a working knowledge of all degree programs (majors/minors) and their specific requirements, calculated grade point averages and deficiencies. Communicated academic information to students, advisors, and departments. Processed curriculum changes in Banner in accordance with degree restrictions. Communicated degree candidate status to support staff, including Associate Deans, Academic Deans, and the Associate Provost. Processed degree applications for specific terms and maintained individual student degree plans by entering approved substitutions in Degree Works. Identified candidates’ initial and final degree status, including award or denial decisions. Generated reports using Cognos software to verify student data accuracy. Maintained scanned documentation of confidential student records. Played a key role in commencement preparation, including verifying degree eligibility, confirming candidate names for the program, graduation honors, and preparing seating cards and diplomas for mailing. Attended all ceremonies and assisted with physical setup and breakdown of event elements.
Medical Assistant
Huntsville Orthopedic Surgery and Sports Medicine
01.2014 - 01.2016
- Provided patients with information, services, and assistance to support their care. Maintained medical supply inventory and performed preventive maintenance to ensure equipment functionality. Verified patient information through interviews, recorded medical history, and confirmed visit purpose. Prepared patients for examination by conducting preliminary physical tests, including blood pressure, weight, and temperature, and reported patient history summaries. Supported office procedures to optimize physicians’ time. Secured patient information by accurately completing and safeguarding medical records, performing diagnostic and procedure coding, and maintaining confidentiality. Counseled patients by communicating physician orders and addressing questions related to surgery. Scheduled surgeries by coordinating with surgical centers, confirming appointment times with patients, and preparing charts, consent forms, and pre-admission documentation. Maintained a safe and compliant work environment by following established standards and legal regulations. Managed supply readiness by inventorying stock, placing orders, and verifying deliveries. Ensured equipment operation by following instructions, troubleshooting issues, maintaining supplies, and arranging repairs. Expanded professional knowledge through educational opportunities and industry publications. Upheld professional standards and complied with facility policies and federal, state, and local regulations. Contributed to the practice’s reputation by demonstrating accountability and ownership in all responsibilities.
Pharmacy Technician
Walgreens Pharmacy
01.2012 - 01.2014
- Accepted written prescriptions and refill requests from patients, evaluating information for completeness and accuracy. Recorded medical histories while maintaining confidentiality and ensuring compliance with HIPAA regulations. Delivered quality customer service by responding to patient inquiries and referring medical questions to the pharmacist. Verified the accuracy of patient information.
Education
BS - Healthcare Administration
Western Governors University
07-2026
BS - Public Health (not completed)
Sam Houston State University
01-2018
High School Diploma - undefined
Centerville Jr./Sr. High School
01-2006
Skills
- Problem-Solving Techniques
- Knowledge of Investigative Techniques
- Interpret and apply rules, regulations, policies, and procedures
- Communicate ideas and instructions clearly and concisely
- Conducting complex investigations by personal interviews and examination of electronic medical records (EMR)
- Administrative Support
- Strong Organizational Skills
- Time Management
- Proficient in Electronic Health Records (EHR), Electronic Medical Records (EMR), EPIC software, and Microsoft Office Suite
- Detailed report writing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Investigator II
Texas Department of Criminal Justice (TDCJ)
01.2022 - 04.2026
Investigator II
Texas Department of Criminal Justice, TDCJ
01.2021 - 01.2022
Laundry Manager II
Texas Department of Criminal Justice, TDCJ
01.2021 - 01.2021
Correctional Officer IV
Texas Department of Criminal Justice, TDCJ
01.2020 - 01.2021
Donor Records Specialist II
Sam Houston State University
01.2018 - 01.2019
Degree Evaluator II
Sam Houston State University
01.2016 - 01.2018
Medical Assistant
Huntsville Orthopedic Surgery and Sports Medicine
01.2014 - 01.2016
Pharmacy Technician
Walgreens Pharmacy
01.2012 - 01.2014
BS - Public Health (not completed)
Sam Houston State University
High School Diploma - undefined
Centerville Jr./Sr. High School
Certified Pharmacy Technician
Greenwich Pharmacy
2025 - 2026
BS - Healthcare Administration
Western Governors University