Tracey Narula, BS
West Chester,PA
Summary
Dedicated and detail-oriented professional with a Bachelor of Science in Professional Studies with minors in Criminal Justice & White Collar Crime. Seeking a challenging role as a Fraud and Criminal Investigator within the insurance industry to utilize my skills in investigation, customer service, and analytical thinking to protect the integrity of insurance operations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Policy Service Professional
Prime Insurance Company / XInsurance
Exton, PA
11.2022 - 03.2024
- Processed midterm changes for insureds and maintained electronic files with meticulous attention to detail
- Liaised with underwriters to confirm coverage intentions for midterm change requests, ensuring accuracy and compliance
- Demonstrated strong skills in communication, problem-solving, managing tasks, efficiency, and productivity
- Responded to policy service requests via phone and email, providing exceptional customer service for multiple lines of business.
Customer Service Associate
Wawa Inc.
West Chester, PA
09.2020 - 11.2022
- Effectively communicated with the management team to address customer requests and ensure a seamless experience
- Managed multitasking responsibilities to minimize wait times and enhance customer satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
Amazon Prime Shopper
Amazon - Whole Foods Market
Exton PA, Newtown Square PA, Glen Mills PA
10.2019 - 09.2020
- Demonstrated efficiency and attention to detail while fulfilling customer orders and delivering exceptional service
- Successfully fulfilled various online Prime Now Shopper orders through Amazon Prime at multiple locations.
- Identified opportunities for process improvement within the store environment.
Customer Service Specialist
BJ’s Wholesale Club, Inc.
Downingtown, PA
08.2018 - 10.2019
- Processed member purchases, supervised the front-line department, and provided exceptional customer service in a fast-paced environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Education
Bachelor of Science in Professional Studies - Professional Studies
West Chester University of Pennsylvania
West Chester, PA12-2021
Skills
- Investigative Skills: Utilize analytical thinking and problem-solving abilities to conduct thorough investigations and identify fraudulent activities
- Communication: Exceptional verbal and written communication skills to interact effectively with internal and external stakeholders
- Customer Service: Proven track record of delivering exceptional customer service and addressing inquiries with professionalism and efficiency
- Organizational Skills: Ability to manage multiple tasks and prioritize workloads to meet stringent deadlines
- Computer Proficiency: Proficient in Microsoft Office suite (Excel, PowerPoint, Word, Outlook, Teams, etc) and adept at utilizing various corporate computer systems
Certification
Certified Fraud Examiner (CFE) - In Progress
Personal Information
Title: Insurance Fraud and Criminal Investigator
Languages
English
Native/ Bilingual
Spanish
Elementary
Punjabi
Professional
References
References available upon request.
Timeline
Policy Service Professional
Prime Insurance Company / XInsurance
11.2022 - 03.2024
Customer Service Associate
Wawa Inc.
09.2020 - 11.2022
Amazon Prime Shopper
Amazon - Whole Foods Market
10.2019 - 09.2020
Customer Service Specialist
BJ’s Wholesale Club, Inc.
08.2018 - 10.2019
Bachelor of Science in Professional Studies - Professional Studies
West Chester University of Pennsylvania
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