Tracey Nguyen
Bothell
Summary
Resourceful and adaptable professional with experience in both healthcare and hospitality settings. Skilled in dental assisting, including patient preparation, X-rays, sterilization, and administrative support, while also excelling in fast-paced restaurant environments as a server. Known for strong communication, teamwork, and problem-solving skills, with a proven ability to deliver exceptional service and maintain efficiency under pressure. Currently pursuing an Associate of Applied Science in Pre-Nursing to expand clinical expertise.
Overview
7
7
years of professional experience
Work History
Server - Part Time
Happy Pho
Marysville
05.2024 - Current
- Memorized menu items and specials to assist customers with selections.
- Maintained cleanliness and organization of dining area throughout shifts.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Dental Assistant
Bright Now Dental
Seattle
05.2024 - Current
- Prepared patients for examinations and procedures, ensuring comfort and readiness.
- Sterilized and organized dental instruments, equipment, and treatment areas in compliance with safety standards.
- Captured, developed, and maintained accurate dental radiographs (X-rays).
- Assisted dentists chairside during exams, treatments, and surgical procedures.
- Performed laboratory tasks, including taking impressions and preparing dental materials.
- Supported front-office operations such as scheduling, patient records management, and billing assistance.
Server
SORIMMARA Malatang & Hot pot
Shoreline
09.2024 - 04.2025
- Welcomed and seated guests, introduced menu items, and explained hot pot dining styles and cooking methods
- Took and delivered orders accurately while providing attentive, personalized service throughout the meal
- Ensured timely delivery of ingredients, sauces, and beverages to maintain smooth dining flow
- Assisted guests with cooking techniques and safety when using hot pot equipment
- Maintained cleanliness and organization of tables, utensils, and service areas in compliance with health and safety standards
- Handled payments, processed transactions, and resolved guest concerns promptly and professionally
Server
Pho Nguyen House
Lynnwood
01.2024 - 05.2024
- Delivered food and beverages promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Managed cash register and processed customer payments efficiently.
- Assisted in training new servers on restaurant procedures and menu items.
- Operated POS terminals to input orders, split bills, and calculate totals.
Dental Assistant
Urban Dental
Seattle
10.2023 - 05.2024
- Assisted dentists with a variety of procedures, such as cleaning, filling, extractions, and root canals.
- Greeted patients, took patients medical histories, and updated patient charts.
- Prepared and sterilized dental instruments and equipment.
- Expose intraoral dental diagnosis X-rays in accordance with all guidelines, ensuring patients safety and accurate dental assessments.
Receptionist
Majestic Nail Studio
Mountlake Terrace
10.2023 - 01.2024
- Answering the phone, took messages.
- Ensuring all the clients were check in and out in the Electronic system.
- Scheduling all the appointments and worked with nail technicians to ensure the schedule were pleasing.
- Helped to maintain a clean and inviting nail salon atmosphere.
- Administered all payments and maintained organized financial records and receipts.
- Handled inquiries about the salon and provided detailed information about the nail salon offerings.
Hostess & Server
Pho So 1 Boston
Quincy
01.2022 - 01.2023
- Answered an average of 30 phone calls per day to record Togo orders, customer queries, manage reservations.
- Successfully assigned more than 200 customers per day to tables while providing each server with the proper number of guests in each section.
- Ensured dining services ran smoothly by checking on tables and informing servers or management of any guest concerns.
- Accommodated guests according to their needs, including providing child booster seats and ensuring customers with wheelchairs felt comfortable.
- Maintained a tidy waiting area and hostess standby sanitizing surfaces and restocking menus, napkins.
- Packing Togo orders, making sure everything customer’s needed in the bag.
Liner & Pizza Customizer
UMass Dining Halls (Franklin)
Amherst
01.2021 - 01.2023
- Interact with students in accurately serving their chosen food during a 3-hours work shift.
- Collaborate with the cook in following pizza recipe for topping choices, making 30+ pizzas per shift.
- Coordinate with 2+ other employees along with supervisor in deciding station responsibilities.
Server
Pho Countryside
Quincy
01.2019 - 01.2021
- Oversee taking precise orders for customers, customizing, and providing recommendations is asked during 10-hours shifts.
- Maintain a calm demeanor when encountering and listening to customer feedback and complaints, managing the situation by receiving supervisor support.
- Multitask switching between Vietnamese and English languages when working with staff and customers to ensure efficiency and accurate communication between parties.
- Split cleaning duties among employee to guarantee a sanitary restaurant environment.
Education
High School Diploma -
Weymouth High School
Weymouth, MA01.2021
Associate of Applied Science - Pre-Nursing
Shoreline Community College
Seattle, WASkills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Google Workspace
- Canva
- Time management
- Teamwork
- Organization
- Customer service
- Communication
- Reservation management
- Menu memorization
- Dining area sanitation
- Problem solving
- Chairside assistance
- Dental material handling
Activities
- UMass Marketing Club, 09/01/22, 05/01/23, A club with the goal of preparing its members for a marketing career, educating them about the industry.
- Junior Achievement of Northern New England, 06/01/19, 06/30/19, A 7-days program at MIT focused on fostering the leadership, presentation, and communication skills of students.
Languages
Vietnamese
Native/ Bilingual
English
Professional
Timeline
Server
SORIMMARA Malatang & Hot pot
09.2024 - 04.2025
Server - Part Time
Happy Pho
05.2024 - Current
Dental Assistant
Bright Now Dental
05.2024 - Current
Server
Pho Nguyen House
01.2024 - 05.2024
Dental Assistant
Urban Dental
10.2023 - 05.2024
Receptionist
Majestic Nail Studio
10.2023 - 01.2024
Hostess & Server
Pho So 1 Boston
01.2022 - 01.2023
Liner & Pizza Customizer
UMass Dining Halls (Franklin)
01.2021 - 01.2023
Server
Pho Countryside
01.2019 - 01.2021
High School Diploma -
Weymouth High School
Associate of Applied Science - Pre-Nursing
Shoreline Community College
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