Dominique Patrick Bailey
Silver Spring,MD
Summary
Dynamic hospitality professional with comprehensive experience in front office supervision and administrative support. Demonstrates strategic oversight of hotel operations, staff training, and guest relations, ensuring seamless service delivery. Adept at optimizing processes and maintaining compliance to enhance operational efficiency and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Server - Part Time
Catherines Restaurant
Burtonsville, MD
08.2025 - Current
- Delivered friendly, attentive, and personalized service to enhance guest experience
- Take food and beverage orders accurately and efficiently using the TOAST system
- Utilize TOAST systems to enter orders and process payments
- Provide detailed knowledge of menu items, daily specials, and beverages
- Coordinated with kitchen and front-of-house staff to guarantee timely, accurate order delivery
- Monitored guest satisfaction throughout meals to promptly address needs
- Address guest questions, requests, and concerns with professionalism
- Maintain compliance with restaurant, health, and safety standards
Server - Part Time
Eggspectations
Burtonsville, MD
11.2025 - Current
- Greet and warmly welcome guests while providing attentive and professional table service
- Take accurate food and beverage orders and enter orders into the TOAST system
- Explain menu items, answer questions, and make recommendations based on guests' preferences
- Deliver food and beverages promptly while ensuring accuracy and presentation
- Monitored guest needs throughout dining experience, ensuring timely service and satisfaction
- Communicate effectively with kitchen staff, hosts, bartenders, and management
- Addressed guest concerns professionally, resolving issues to enhance overall experience
Front Desk Agent - Part Time (Interim Sales Coordinator Apr 25-present)
The Moxy Hotel
Washington, DC
10.2024 - 11.2025
- Greet guests upon arrival with a warm and friendly attitude.
- Process guest check-ins and check-outs according to hotel standards and procedures.
- Addressed guest inquiries and resolved complaints promptly, ensuring a positive guest experience.
- Ensure that all necessary guest information is accurately recorded, including credit card information, preferences, and special requests.
- Assisted guests in selecting suitable rooms, while enhancing satisfaction based on availability and preferences.
- Served as primary liaison for guests and staff, facilitating effective communication and support.
- Communicate guest requests to housekeeping, maintenance, and other relevant departments.
Administrative Support Assistant
Kingstonville, LLC
North Bethesda, MD
01.2024 - 03.2025
- Provided high-level administrative support for government operations, handling correspondence, scheduling, and documentation management.
- Assisted in project coordination, tracking deliverables, maintaining compliance records, and ensuring deadlines were met.
- Conducted quality control (QC) checks on critical project files, ensuring accuracy and adherence to government regulations.
- Coordinated help desk support for NRC Small Business Program, guiding businesses through federal procurement processes.
- Facilitated processing of vendor applications, capability statements, and inquiries, ensuring documentation accuracy and timely follow-ups.
- Updated and maintained SharePoint sites, spreadsheets, and internal databases to streamline tracking of engagements and contracts.
- Drafted and reviewed reports, memorandums, and briefing materials for executive decision-making.
- Assisted in planning and executing small business outreach events, handling logistics, materials, and stakeholder coordination.
- Conducted periodic reviews of the NRC Small Business Programs public website, ensuring content accuracy and relevance.
- Provided event support, distributing information about federal acquisition processes, contract opportunities, and small business programs.
- Maintained an active security clearance, ensuring compliance with government confidentiality, records management, and data security protocols.
Rooms Controller
Marriott Marquis
Washington, DC
08.2023 - 01.2024
- Acted as the central hub of hotel operations, facilitating seamless communication between the front desk, housekeeping, sales, and event teams.
- Managed room assignments for over 1,000 rooms, balancing guest preferences, VIP requests, and occupancy optimization.
- Monitored real-time room availability, handling upgrades and extended stays to maximize occupancy and revenue.
- Oversaw group reservations and room blocks, tracking pickup rates while collaborating with event planners to ensure seamless execution.
- Personalized the guest experience, reviewing loyalty status, special requests, and room upgrade opportunities.
- Resolved guest complaints and executed service recovery using Marriott’s protocols to transform negative experiences into positive outcomes.
- Utilized Marriott’s MARSHA and LightSpeed PMS to manage reservations, guest profiles, and occupancy data.
Front Office Supervisor
Downtown Courtyard and Residence Inn Convention Center
Washington, DC
10.2022 - 08.2023
- The only hotel in Washington that is a dual property. Courtyard which is a short-term stay and Residence Inn which is a long-term stay. Both properties are in the same hotel on opposite sides.
- Supervised front desk operations, ensuring smooth guest check-ins and check-outs while upholding service standards.
- Trained and coached front desk agents on brand standards, guest service techniques, and property management systems (FOSSE, Opera, Marriott PMS).
- Managed group reservations and room blocks while coordinating with sales and events teams to ensure seamless guest experiences.
- Addressed guest inquiries, complaints, and service recovery to maintain high satisfaction scores.
- Provided VIP assistance, ensuring Marriott Bonvoy members and elite guests received their preferred accommodations.
- Maintained communication with housekeeping and maintenance teams, facilitating timely room readiness and addressing guest requests.
- Enforced hotel policies and cash handling procedures, ensuring accuracy in shift reconciliations.
- Assisted in hiring, onboarding, and training new front desk associates.
Front Office Supervisor
Courtyard by Marriott Bethesda Chevy Chase
Chevy Chase, MD
10.2020 - 10.2022
- Supervised daily front desk operations, enhancing guest service and optimizing workflow.
- Fostered high productivity and employee morale while ensuring compliance with brand standards.
- Trained new and existing staff on guest services, POS systems (FOSSE), and Marriott procedures.
- Assisted guests with reservations, check-ins, check-outs, and concierge services.
- Managed billing, cashiering duties, and posting charges, ensuring accurate guest accounts.
- Resolved guest concerns through effective coordination with departments, improving overall guest satisfaction.
- Enforced security protocols and emergency procedures, ensuring staff preparedness.
Education
Bachelor of Science -
Morgan State University
Baltimore, MD05-2021
High School Diploma -
Walter Johnson High School
North Bethesda, MDSkills
- Dining Experience Management
- Table service
- Customer Service & Conflict Resolution
- Service recovery
- Event Coordination
- Hotel operations
- Room assignment management
- Staff training
- Dispute management
- Customer satisfaction
- Time management
- Problem solving
- Positive guest interactions
- Effective customer upselling
- Client relations
- Outstanding service
- Administrative coordination
Trainings
- Unarmed Security Officer Certification 2021 (by Elite Investigation and Protection Agency)
- CPR/First Aid Certification 2021
- TIPS On-Premise Alcohol Server Training
Disclaimer
REFERENCES AVAILABLE UPON REQUEST
Timeline
Server - Part Time
Eggspectations
11.2025 - Current
Server - Part Time
Catherines Restaurant
08.2025 - Current
Front Desk Agent - Part Time (Interim Sales Coordinator Apr 25-present)
The Moxy Hotel
10.2024 - 11.2025
Administrative Support Assistant
Kingstonville, LLC
01.2024 - 03.2025
Rooms Controller
Marriott Marquis
08.2023 - 01.2024
Front Office Supervisor
Downtown Courtyard and Residence Inn Convention Center
10.2022 - 08.2023
Front Office Supervisor
Courtyard by Marriott Bethesda Chevy Chase
10.2020 - 10.2022
Bachelor of Science -
Morgan State University
High School Diploma -
Walter Johnson High School