Paula Archer
Vancouver,USA
Summary
Results-driven team leader with a strong work ethic, ready to contribute to the dynamic hospitality and customer service industry. Demonstrated ability to lead and motivate teams, ensuring exceptional customer experiences and achieving business objectives. Proven track record of implementing strategies to optimize operational efficiency, enhance service quality, and drive revenue growth. Committed to delivering outstanding service, fostering positive relationships, and exceeding customer expectations in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Bartender/Server/Manager
Best Western
07.2024 - Current
- Managed the hotel's food and beverage department.
- Scheduled staff shifts and hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Supervisor
Ilani casino Longhouse restaurant
09.2023 - 07.2024
- Liquor orders/ Beer orders/ Wine orders
- Weekly scheduling for all the staff
- Monthly inventories
- Monitor employee and patrons activities to ensure liquor regulations are obeyed
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
Bartender/ Server/ Manager/ Beverage cart
Bigrock Pub and Golf course
09.2019 - 08.2023
- Liquor orders/ Beer orders/ Wine orders
- Weekly scheduling for all the staff
- Monthly inventories
FOH Manager/Bartender
Legends and Icon
07.2008 - 09.2019
- Monitor employee and patrons activities to ensure liquor regulations are obeyed
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories
- Schedule staff hours and assign duties
- Order and purchase equipment and supplies
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
- Take dining reservations
Education
High school diploma - All
High school
Some college -
CNA
Denver, CO01.2000
Skills
- Guest Relations Team Leadership
- Effective Communication
- Service Excellence Delivery
- Leadership Training
- Workplace Organization
- Professional Bartending
- Dining Experience Management
- Inventory Management Support
- Guest Relations Expertise
- Customer Service Excellence
- Micros Sales Processing Proficiency Expertise
- Event Coordination Experience
- Customer-Focused Food Service Management
- POS
- Aloha POS Proficiency
- Safe Driving Skills
- Customer Delivery Service
- Food Service Expertise
- Cash Processing
- Food Safety Training
- Management
- Customer Engagement
- Customer Engagement for Upselling
- Table Maintenance Specialist
- Food Handling Skills
- Reservation System Proficiency
- Effective Time Management
- Meal Preparation
- Food Service
Additional Information
Clover, Aloha, Focus, Micros, Safe Server Certification for Management
Languages
Czech
Full Professional
Timeline
Bartender/Server/Manager
Best Western
07.2024 - Current
Supervisor
Ilani casino Longhouse restaurant
09.2023 - 07.2024
Bartender/ Server/ Manager/ Beverage cart
Bigrock Pub and Golf course
09.2019 - 08.2023
FOH Manager/Bartender
Legends and Icon
07.2008 - 09.2019
High school diploma - All
High school
Some college -
CNA
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