Alexis Cochran
Stafford,VA
Summary
Results-driven individual with a strong background in customer service and front desk operations. Known for excellent communication and conflict resolution skills, contributing to a welcoming environment and positive guest interactions.
Overview
7
7
years of professional experience
Work History
Bartender/Server/Manager
Girlfriend's Taphouse
Stafford, Virginia
05.2025 - 07.2026
- Delivered exceptional customer service through tailored recommendations and active engagement.
- Fostered positive guest experiences by actively understanding needs and providing tailored suggestions.
- Addressed and resolved customer complaints, enhancing overall satisfaction.
- Processed cash and credit transactions with accuracy, ensuring secure handling.
Front Desk Receptionist
Kids First Pediatrics Of Stafford-dr. Roxanne Allegretti
Stafford, Virginia
08.2024 - 09.2025
- Welcomed customers at front desk, fostering a welcoming environment that enhanced patient experience.
- Managed appointment scheduling through electronic health record systems, improving patient flow and reducing wait times.
- Coordinated insurance verification processes for patient visits and treatments.
- Processed payments and issued receipts, ensuring accurate billing and timely financial transactions.
- Maintained patient files, ensuring confidentiality and compliance with regulations.
Server
Fatty's Taphouse
Stafford, Virginia
06.2019 - 10.2023
- Delivered exceptional customer service in high-pressure restaurant setting.
- Managed multiple tables during peak service hours, enhancing overall service flow.
- Trained new servers on operational procedures and customer engagement techniques, improving onboarding process.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Applied extensive knowledge of menu items and products, enriching guest experience and facilitating informed choices.
Education
High School Diploma -
Brooke Point High School
Stafford, VA06-2021
Skills
- Point of sale systems
- Financial transaction processing
- Customer engagement
- Customer service coordination
- Appointment scheduling
- Multitasking and organization
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Team building
- Phone communication
Timeline
Bartender/Server/Manager
Girlfriend's Taphouse
05.2025 - 07.2026
Front Desk Receptionist
Kids First Pediatrics Of Stafford-dr. Roxanne Allegretti
08.2024 - 09.2025
Server
Fatty's Taphouse
06.2019 - 10.2023
High School Diploma -
Brooke Point High School