Tracey Peoples

Key Responsibilities

• Conduct on-site property and roof inspections using ladders and safety gear.
• Write repair and damage estimates using software like Xactimate.
• Determine policy coverage, manage claim reserves, and negotiate settlements.
• Handle catastrophe (CAT) deployments and travel on short notice when required.
• Enhanced customer trust and satisfaction by efficiently resolving claims disputes.
• Coordinated with legal teams on complex claims, ensuring all regulatory requirements were met and protecting company interests.
• Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss.

• Managed a team to ensure efficient claim processing and timely resolution.
• Ensured compliance with company policies and industry regulations.
• Provided training, coaching, and development for team members.
• Verified time logs and approvals.
• Assigned claims based on workload and expertise.
• Motivated and engaged the team to achieve performance goals.
• Resolved escalations and returned calls to policyholders.

• Reviewed and processed claims for accuracy and completeness.
• Managed claims from initial contact to conclusion.
• Verified policy coverage and applied it to claims.
• Conducted thorough investigations to classify damages.
• Reconciled contractor estimates and identifies missed damages.

• Verified property damages with policyholders for accuracy.
• Scheduled property inspections and reviewed coverage details.
• Analyzed inspection reports, photos, and estimates.
• Drafted coverage determination letters for claim approvals or denials.
• Processed settlement letters and payments.
• Florida

• Managed team schedules and assisted with planning.
• Handled escalations and customer complaints.
• Reviewed and approved denial letters.
• Assisted adjusters in task management to enhance customer service.
• Conducted weekly phone reports and project updates.
• Lakewood

• Wrote estimates using photos and policyholder documentation.
• Conducted property investigations to classify damages.
• Reviewed claim documents and resolved secondary concerns.
• Negotiated with contractors and public adjusters for claim resolution.
• Managed inventory and adhered to processing guidelines.

• Reviewed claims for accuracy and identified fraudulent cases.
• Investigated policies to determine coverage eligibility.
• Coordinated field investigations.
• Estimated damages for roofing, exteriors, and other structures.
• Ensured compliance with carrier guidelines and procedures.
• Waco