Tracey R. Aaron

Versatile and results-driven professional with extensive experience across transportation and customer service sectors, notably with the City of Charlotte. Excelled in roles requiring operational documentation and advanced troubleshooting, enhancing safety compliance and efficiency. Demonstrates exceptional teamwork and effective communication skills, significantly improving client satisfaction and operational productivity.

• Input information of retail contracts, DMV information and processing numerical data. Including performing contractual agreements between customers and dealership.
• Provided consultative sales approach of new car leases, warranties and different insurances, such as GAP Insurance and Disability Insurance.
• Responsibilities consisted of transferring of old license plates, and reviewing all paperwork prior to close of sale.
• Created enormous benefit to company by resolving past due delinquencies such as charge-offs, repossessions or total losses resulting in longer service agreements limiting or creating zero attrition.

• Sales of New Volkswagen’s and Pre-owned vehicle’s; maintained accurate and completed records of present and past customer’s. Performed internet sale’s and assisted with other inbound and outbound sale’s calls.
• Track and investigate differences from customer payments.
• Process debit memos to invoice and/or re-invoice for any adjustment to original invoice.
• Support the accounts receivable staff as necessary to accomplish daily cash posting duties; processing of all refunds received on daily report; daily balance and adjust accounts based on contractual contract agreements.

Operating Tractor Trailer Trucks over long distances; logging in the miles and communicating with CB's (Radios) and Walking Talkies. Shuttle bus Operator at Charlotte Douglas Airport transporting customers from the terminal to parking lots and decks, while communicating over analog radio and daily pre-trips inspections of shuttle buses. Light rail and streetcar/Operator for the City of Charlotte, daily inspections of LRV's (trains) and setting up the train yard.