TARA GUNGOR
TriMet
Wilsonville,OREGON
32
years of professional experience
Motivated professional with broad industry experience in public transit operations, store management, office administration, and nursing assistance. Ability to adapt to diverse roles while consistently delivering exceptional outcomes. Eager to leverage a multifaceted background and diverse skill set to drive successful results through a strong commitment to excellence.
Work History
Light Rail/ Streetcar Operator
2 Years 5 Months- Operated light rail and streetcar public transit trains safely and efficiently.
- Conducted routine pre-trip inspections and maintenance checks on equipment and systems.
- Maintained a safe working environment by enforcing strict adherence to safety policies and protocols.
- Provided on-the-job training to new operators, including supervisors.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Interpreted train orders, signals, rules, regulations, and systems to ensure smooth operations and passenger safety.
- Provided exceptional customer service, addressing passenger inquiries and emergencies in a calm, timely, and professional manner.
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Assisted passengers with special needs, ensuring their comfort and accessibility during travel on the trains.
- Coordinated closely by radio with dispatchers to stay updated on track conditions, delays, or changes in schedules.
Bus Operator
4 Years- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Operated large public transit city bus in difficult urban and rural conditions.
- Transported passengers safely along prescribed routes according to tight schedules and in adherence to traffic laws.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Provided on-the-job training for new operators.
CNA/Caregiver
25 Years 9 Months- Supervised and cared for elderly and disabled individuals in nursing, adult foster care, and private homes while effectively communicating with responsible parties.
- Provided compassionate care to patients, ensuring comfort and emotional support.
- Assisted with activities of daily living, promoting independence and wellness.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Enhanced client quality of life through engaging activities that promote social interaction and mental well-being.
Delivery Driver
6 Months- Delivered special orders to NAPA Auto Parts stores along designated route while adhering to schedule, ensuring timely arrival and customer satisfaction.
- Coordinated with store managers and team to guarantee accurate parts pick-up and delivery.
- Maintained rapport with managers and rewarded for best on-time and accurate service.
Construction Assistant
7 Months- Assisted in finishing drywall and painting.
- Wrote up bids, communicated services to clients, and scheduled projects.
- Increased project satisfaction by closely working with clients to understand and meet their requirements.
Assistant Store Manager/ Jewelry Manager/ Loan Officer
2 Years 4 Months- Oversaw jewelry department and assisted in store management to ensure compliance with policies and procedures.
- Resolved customer complaints swiftly, improving satisfaction and loyalty rates.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coordinated promotional events, enhancing brand visibility and attracting new customers.
Education
Light Rail Operator Certificate - Light Rail Operation
Bus Operator Certificate - Bus Operation
Nursing Assistant Certification - Nursing
Diploma
Skills
Passenger Train Operation
Bus Operation
Customer Service
Multitasking
Organization
Conflict Resolution and De-escalation
Verbal and Written Communication
Training and Mentoring
Documentation and Reporting
Event Planning
Administrative Support and Reception
Patient Management and Healthcare
Timeline
Light Rail/ Streetcar Operator
TriMet
03.2024 - CurrentRead More
Bus Operator
TriMet
03.2020 - 03.2024Read More
Delivery Driver
Independent contractor
07.2015 - 01.2016Read More
Construction Assistant
Independent contractor
11.2014 - 06.2015Read More
Assistant Store Manager/ Jewelry Manager/ Loan Officer
H & B Jewelry and Loan
06.2012 - 10.2014Read More
CNA/Caregiver
Independent contractor
05.1994 - 02.2020Read More
TriMet
Light Rail Operator Certificate from Light Rail Operation
Read More
TriMet
Bus Operator Certificate from Bus Operation
Read More
Chehalem Care Center
Nursing Assistant Certification from Nursing
Read More
Central High School
Diploma
Read More