Elicia Madrid
Mesa,AZ
Summary
Seeking a full time position.In a company that has potential for growth . And utilizing my leadership skills to help the company grow. And be willing to learn new skills .
Professional rail transport operator with history of reliable service and operational excellence. Expertise in managing passenger safety and ensuring punctual transit operations. Highly collaborative team player, adaptable to dynamic conditions, and committed to achieving operational goals efficiently.
Overview
27
27
years of professional experience
Work History
Light Rail Operator
ACI
605 S 48 Th St Phoenix Az,85034
09.2023 - Current
- Maintained safety standards by strictly adhering to operating procedures, following traffic signals, and staying alert to any hazards on the tracks.
- Ensured smooth operations by conducting thorough pre-trip inspections of vehicle systems and equipment, identifying any issues or potential problems.
- Upheld cleanliness standards within the train cabin through regular trash removal and reporting any necessary repairs or maintenance issues to appropriate personnel.
- Coordinated with fellow operators during shift changes, ensuring a smooth transition and continuity of service for passengers.
- Increased efficiency by monitoring onboard computer systems for real-time route updates and schedule adjustments.
- Streamlined communication between control centers and operators during emergencies or unexpected events, contributing to swift resolutions and minimal disruptions.
- Enhanced route familiarity by actively participating in route updates, attending informational meetings about upcoming changes, and studying maps regularly.
- Contributed to a positive work environment by maintaining respectful relationships with colleagues and supervisors through effective communication and collaboration.
- Reduced delays with proactive communication with dispatchers, reporting any mechanical issues or other incidents promptly for efficient resolution.
- Supported overall system performance by keeping accurate records of daily activities, including passenger counts, delays, incidents, and maintenance needs.
- Provided excellent customer service to passengers, assisting them with boarding and exiting the train safely, as well as answering questions about schedules and fares.
- Enhanced teamwork among crew members by actively participating in training sessions and sharing knowledge of best practices with peers.
- Reduced accidents and safety incidents through strict adherence to standard operating procedures and consistent vigilance while operating the train.
- Promoted accessibility for all passengers by adhering to guidelines for accommodating individuals with disabilities or special needs when boarding or finding seating on the train.
- Ensured compliance with local regulations by regularly reviewing updates to transit rules and incorporating them into daily routines as needed.
- Improved passenger satisfaction by providing timely and accurate route information, maintaining a friendly demeanor, and addressing concerns promptly.
- Assisted in the development of new operators through mentorship opportunities including ride-alongs, technique demonstrations, and constructive feedback discussions.
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
- Interpreted and relayed hand and lantern signals affecting movement of train and controlled speed and clearance distance of cars.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Observed tracks to detect obstructions such as Type and Type obstructions.
- Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
- Drove and controlled rail-guided public transportation such as subways, elevated trains and electric-powered streetcars to transport passengers.
- Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
- Answered questions and addressed concerns from riders regarding fares and streetcar schedules.
- Moved riders to safety by directing emergency evacuation procedures during crisis situations.
- Operated streetcar safely by carefully observing city, state and federal laws.
- Monitored lights indicating obstructions or other trains ahead and watched for car and truck traffic at crossings to stay alert to potential hazards.
- Adhered to FCC regulations when operating streetcar communication systems to announce stops and special circumstances to riders.
Gas Station Attendant
Chevron Gas Station
Barstow, California
07.2012 - 01.2019
- Collect money from patrons or charge purchases to customers credit cards; dispense correct change and provide customer with receipts
- Insure vendors are paid
- Collect and dispose of trash outside; sweep and mop floors
Restaurant Team Leader
Subway
Barstow, California
01.2011 - 10.2014
- Oversaw inventory levels of ingredients, packaging supplies and other essential items such as cleaning supplies
- Communicated both orally and in writing to keep the chain of command informed and controlled working time for employees
- Financial responsibilities included basic bookkeeping, which was used to track data such as sales totals and number of customers served for accounting purposes
- Responsible for addressing customers' needs and concerns
- Coordinated the actions of kitchen, wait staff and cleaning personnel
- Controlled and purchased goods
- Received and checked orders and invoices
Customer Service Representative
PLS Check Cashers
Phoenix, Arizona
07.2007 - 01.2011
- Knew, understood, and followed the company's cash security policies and procedures and maintained a balanced cash drawer at all times, and promptly reported and discrepancies to management
- Completed all transactions in compliance with federal, state and local laws and regulations
- Executed check cashing approval level up to, but never exceeding, authorized limit for position
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Serviced customer accounts making sure that all documentation was complete, accurate and filed away properly
- Solicited customers to use store products and services
- Helped maintain a neat and clean store environment
Property Manager
Paul Calvo Property Management
West Covina, California
02.2004 - 05.2006
- Accomplished financial objectives by collecting rents, paid bills, forecasted requirements, prepared annual budgets, scheduled expenditures, analyzed variance and initiated corrective action
- Maintained property rentals by advertising and filling vacancies
- Negotiated and enforced leases
- Maintained property by investigating and resolving tenant complaints
- Inspected vacant units and ensured repairs were completed
- Contracted with landscaping companies
Team Member
KFC
Barstow, California
01.1998 - 05.2000
- Greeted customers, took orders, and completed customer transactions on the cash register
- Prepared menu items and assembled orders
- Maintained a clean and organized work area
Education
High School -
Barstow High School
Barstow, CaliforniaSkills
- Train control systems
- Train operation expertise
- Timetable adherence
- Vehicle inspection proficiency
- Standard operating procedures
- Energy efficiency practices
- Stress tolerance
- Passenger safety awareness
- Mechanical troubleshooting
- Incident reporting
- Environmental awareness
- Security protocols
Timeline
Light Rail Operator
ACI
09.2023 - Current
Gas Station Attendant
Chevron Gas Station
07.2012 - 01.2019
Restaurant Team Leader
Subway
01.2011 - 10.2014
Customer Service Representative
PLS Check Cashers
07.2007 - 01.2011
Property Manager
Paul Calvo Property Management
02.2004 - 05.2006
Team Member
KFC
01.1998 - 05.2000
High School -
Barstow High School