Office Administrator /Receptionist
Open To Work
Tracey Richards
Auxilium Drywall
Fayetteville,AR
28
Years of experience
Reception and front desk professional supporting Front Office Manager responsibilities through scheduling, customer service, and office coordination. Uses reception experience to check in 50+ guests per day, along with accounts payable and receivable, and cash handling skills to keep records current and daily operations organized. Also brings store manager and office aid experience that strengthens communication, follow-through, and guest-facing service.
Work History
Office Administration Assistant
1 Month- Managed daily reception duties, including phone coverage, visitor greetings, and general office communication.
- Maintained accurate records for accounts payable and receivable, supporting routine billing and payment tracking.
- Coordinated calendars, appointments, and internal meetings to support smooth day-to-day office operations.
- Prepared outgoing shipments and received deliveries, confirming paperwork and routing items to the correct areas.
Front Desk Receptionist
6 Months- Processed invoices weekly and maintained organized billing records for timely office follow-up.
- Managed check-in and check-out procedures for clients in a busy spa reception area.
- Answered incoming calls, scheduled appointments, and relayed service details to clients clearly.
- Balanced daily cash drawers and prepared deposits according to established front desk procedures.
- Resolved appointment changes and client concerns with a calm, professional approach.
- Streamlined check-in processes, reducing wait times for guests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled, confirmed, and adjusted spa appointments using booking software with strong attention to detail.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Resolved customer problems and complaints.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Managed front desk operations, greeting guests and maintaining smooth appointment flow throughout busy shifts.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered incoming calls, resolved guest inquiries, and delivered consistent service support.
Cashier
1 Year 3 Months- Operated point-of-sale systems to complete sales quickly and maintain accurate checkout records.
- Counted and reconciled cash at opening and closing to support accurate daily reporting.
- Provided courteous customer service while answering product questions and completing purchases efficiently.
- Maintained an organized checkout area and restocked nearby items to support smooth store operations.
- Processed customer transactions accurately using POS system and cash handling procedures.
- Reconciled cash drawer balances and resolved discrepancies with attention to detail.
- Delivered courteous customer service while answering product, pricing, and store policy questions.
- Verified age requirements and completed alcohol sales compliance checks consistently.
- Supported opening and closing tasks, including register setup, cleanup, and daily cash reports.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Store Manager
3 Months- Processed customer transactions per shift while maintaining accurate cash handling and receipt records.
- Managed daily store operations, balancing customer service, sales floor coverage, and front-end activity.
- Supervised opening and closing procedures to keep the store ready for each business day.
- Maintained merchandise presentation standards and restocked product to support a clean, organized sales floor.
- Coordinated staff scheduling and shift coverage to support smooth daily operations.
- Directed daily store operations, ensuring sales floor readiness, merchandising standards, and customer service consistency.
- Monitored sales trends and adjusted staffing, floor coverage, and selling strategies to support results.
- Managed inventory control, shipment processing, and replenishment to maintain accurate stock levels.
- Scheduled workforce coverage and assigned responsibilities to maintain efficient store operations.
- Resolved customer concerns professionally, preserving service quality and supporting repeat business.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Interacted well with customers to build connections and nurture relationships.
Front Desk Manager
1 Year 7 Months- Processed customer transactions per shift while maintaining accurate cash handling and receipt records.
- Deposited daily cash receipts per day and reconciled totals against sales records.
- Tracked incoming shipments and outgoing items to support smooth merchandise flow.
- Managed front desk operations, greeting customers and directing them to the appropriate fitting and sales support.
- Handled daily opening and closing procedures, including cash counts, register reconciliation, and store readiness tasks.
- Maintained accurate records for invoices, deposits, and other front desk paperwork.
- Coordinated staff schedules to support coverage during busy retail periods and appointment-heavy days.
Store Manager
2 Years 11 Months- Processed customer transactions daily through the front desk while handling payments and receipts accurately.
- Managed daily store operations, including opening, closing, and floor readiness for business hours.
- Supervised staff schedules and coordinated coverage to support smooth shifts and consistent service.
- Maintained accurate product receiving, stocking, and storage practices to support orderly inventory flow.
- Handled customer concerns professionally and resolved issues at the store level whenever possible.
Shine Boutique
6 Months- Handled opening and closing procedures to prepare the boutique for daily customer traffic.
- Balanced cash drawers and completed end-of-day deposits with careful attention to transaction accuracy.
- Supported customers at the front counter with purchases, returns, and general store questions.
- Maintained accurate invoice processing for incoming merchandise and vendor records.
- Tracked inventory levels and flagged items that needed restocking or review.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Classroom Teacher's Aide
1 Year 4 Months- Assisted lead teachers with daily classroom routines, transitions, and age-appropriate learning activities.
- Maintained a safe, clean classroom environment through regular tidying, sanitizing, and organized material storage.
- Supervised children during indoor and outdoor play to support safety, engagement, and smooth daily routines.
- Communicated daily updates to parents and caregivers about activities, behavior, and classroom needs.
Office Aid and Substitute Teacher
3 Years- Prepared 10% of daily classroom materials before arrival to keep activities ready on schedule.
- Supported 10 children per day during classroom activities, meals, and supervised play periods.
- Managed daily office paperwork, filing, and record updates to keep student and staff information organized.
- Supported classroom instruction as a substitute teacher by following lesson plans and maintaining a steady learning environment.
- Answered calls, greeted visitors, and directed requests to the appropriate school staff member.
- Prepared correspondence, notices, and routine office documents for staff and families.
Receptionist
1 Year 6 Months- Greeted visitors and routed calls promptly to the appropriate departments with professional customer service.
- Maintained front desk organization by managing messages, paperwork, and daily office procedures.
- Handled customer questions and directed issues to the right associate or manager for follow-up.
- Entered invoices and payment records accurately using basic accounting and recordkeeping procedures.
Waitress
3 Years 6 Months- Balanced cash drawers and prepared deposits at shift close, supporting accurate end-of-day reconciliation.
- Took customer orders clearly and relayed special requests to the kitchen to reduce service errors.
- Maintained clean tables and dining areas throughout service to support a welcoming guest experience.
- Opened and closed the restaurant following daily procedures, including setup, cleanup, and register checks.
Education
Phlebotomy Training
Skills
Multiple POS system experience
including QuickBooks and Quicken
Verbal communication
Document preparation
Positive attitude
Customer service
Verbal and written communication
Valid Driver's license
Relationship building
File organization
Organizing and categorizing
Office administration
Prioritizing work
Professional and mature
Invoice processing
Appointment scheduling
Payroll processing
Client interaction
Front office management
Opening and closing procedures
Payment processing
Resourceful
Inventory tracking
Inventory management
Mail handling
Supply restocking
Customer relationship management (CRM)
Multi-line phone proficiency
Quickbooks
Event preparation
Scheduling meetings
Data entry
Dedicated team player
Calendar management
Confidentiality handling
Scheduling appointments
Filing systems
Accounts payable and receivable
Monetary accounting and depositing
Shipping and receiving
Reception experience
Office procedures
Calendar coordination
Invoice processing
Payroll processing
Cash handling
Inventory control
Staff scheduling
Store opening & closing procedures
Retail supervision
Budget tracking
Merchandise planning
Inventory audits
Conflict resolution
Interests
Giving back to the community
spending time with my kids
nature
and photography
Community Involvement
Previously participated in community projects and served on multiple boards as president of both Inspiration Point Fire Department and Winslow School Board
Accomplishments
Helped with achieving grants for the Inspiration Point volunteer Fire Department where I was secretary one year the second year President . In 1998
Additional Information
I was on on the PTO board and President in 2002. for Winslow schools.
I was on the PTO board in Maumelle,Ar. 2011-2013 Charter Schools. I organized and help run the school book fair. School trips and fundraisers.
Timeline
Office Administration Assistant
Auxilium Drywall
08.2026 - 09.2026Read More
Front Desk Receptionist
Hand And Stone
02.2026 - 08.2026Read More
Store Manager
CATO
08.2025 - 11.2025Read More
Cashier
Jerry’s Park Liquor
10.2024 - 01.2026Read More
Front Desk Manager
Violet’s Dress & Bridal Store
02.2023 - 09.2024Read More
Store Manager
Two Sisters Liquor
01.2020 - 12.2022Read More
Shine Boutique
Lori Shine
06.2016 - 12.2016Read More
Classroom Teacher's Aide
Methodist Church Mother’s Day out program
08.2012 - 12.2013Read More
Office Aid and Substitute Teacher
Winslow School District
11.2002 - 11.2005Read More
Receptionist
JC Penny
06.2002 - 12.2003Read More
Waitress
Sparky’s
06.1998 - 12.2001Read More
Petra Allied Health
Phlebotomy Training
Read More
Memorial Public High
Read More