Tracey Segraves
Fort Mohave,AZ
Summary
Dynamic merchandiser with a strong background in visual merchandising and inventory management. Proven ability to enhance customer engagement through effective merchandising strategies and collaboration with cross-functional teams.
Overview
39
39
years of professional experience
Work History
Merchandiser
Aikins Distribution Inc
Phoenix, AZ
01.2026 - 03.2026
- Analyzed market trends to inform product selection and adjust merchandising tactics accordingly.
- Implemented visual merchandising best practices that elevated store presentation and improved customer engagement.
- Established strong relationships with vendors to negotiate favorable terms and maintain optimal stock levels.
- Led cross-functional teams in executing large-scale merchandising projects, driving operational efficiency and sales growth.
- Aikins Distribution did a reevaluation of jobs and released the bottom of the list and I was the bottom.
Merchandiser
Wolfe Distribution LLC
Kingman, AZ
11.2025 - 01.2026
- Developed effective merchandising strategies to optimize product placement and enhance customer visibility.
- Conducted regular inventory assessments to ensure stock accuracy and availability across all retail locations.
- Collaborated with sales teams to create promotional displays that align with seasonal marketing initiatives.
- Trained new staff on merchandising standards, improving team efficiency and compliance with brand guidelines.
- Wolfe Distribution was sold and was released.
OTR Truck Driver
CFI, TFI, Heartland Express, IWX, WFX, Legacy Inc.
Springfield, MO
09.2019 - 10.2025
- Delivered freight efficiently across assigned routes while adhering to safety regulations.
- Conducted pre-trip inspections to ensure vehicle compliance and safety standards.
- Communicated effectively with dispatch to coordinate timely deliveries and address issues.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for compliance purposes.
- All these Trucking Companies were sold or bought out by a bigger conglomerate except for Legacy Inc.
Retail Sales Associate
Smiths Food And Drug
Bullhead City, AZ
05.2017 - 09.2019
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Operated point-of-sale systems efficiently, processing transactions and handling cash accurately.
- Trained new associates on store policies, procedures, and best practices for customer engagement.
- Resolved customer inquiries and complaints promptly, contributing to positive store reputation and satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Prison Custody Officer
Arizona Department of Corrections
Kingman, AZ
04.2015 - 09.2017
- Supervised inmate activities to ensure compliance with facility regulations.
- Conducted regular inspections of facilities to maintain safety and security standards.
- Managed crisis situations by employing de-escalation techniques and conflict resolution strategies.
- Collaborated with multidisciplinary teams to develop rehabilitation programs for inmates.
- Coordinated emergency response drills to improve readiness among custody personnel.
- Maintained a safe environment for staff and inmates through vigilant observation and proactive intervention.
- Improved communication between staff members, ensuring efficient information sharing and collaboration.
EMT-P
Grants County EMS
Grant, Missouri
02.2014 - 09.2015
- Implemented process improvements that enhanced response times and patient outcomes.
- Conducted training sessions for staff on new procedures and safety measures in the field.
- Supported quality improvement initiatives within the organization through regular participation in case reviews and continuing education opportunities.
- Ensured compliance with state regulations by consistently following established treatment protocols.
- Collaborated with dispatchers to ensure efficient response times for emergency calls.
- Mitigated potential hazards at accident scenes using appropriate extrication techniques while ensuring the safety of all individuals involved.
- Improved patient care by providing timely and accurate pre-hospital assessments and interventions.
- Increased patient satisfaction by demonstrating empathy, active listening, and effective communication techniques.
- Demonstrated adaptability in the dynamic EMS environment by effectively managing multiple tasks simultaneously while remaining focused on patient care priorities.
EMT-P
Putnum County Ambulance
Unionville, MO
01.2014 - 09.2015
- Administered advanced life support during emergency response situations.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Mentored junior EMTs on protocols and best practices in emergency medical services.
- Evaluated patient conditions and determined appropriate treatment protocols in high-pressure environments.
- Operated and maintained medical equipment, ensuring readiness for emergency calls.
- Coordinated with dispatch to optimize resource allocation during emergencies.
- Enhanced teamwork within EMS units through proactive collaboration on challenging cases requiring advanced life support measures.
- Contributed to a high standard of care by maintaining up-to-date certifications and training in emergency medical services.
- Supported community health initiatives by participating in public education programs related to CPR, first aid, and injury prevention.
- Ensured patient safety during transport by adhering to strict protocols and guidelines.
Security Officer/EMT-P
Riverside Casino
Laughlin, NV
10.2012 - 01.2014
- Monitored surveillance systems to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing assistance and enforcing casino policies.
- Collaborated with law enforcement during investigations and incident responses.
- Trained new security personnel on protocols and emergency response procedures.
- Implemented strategies to enhance guest safety and improve overall security measures.
- Evaluated existing security processes, recommending improvements for efficiency and effectiveness.
- Led team in crisis situations, ensuring effective communication and resolution of conflicts.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Supervisor
EJ Group
East Jordan, MI
04.1987 - 09.2012
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and skills.
- Implemented process improvements that streamlined workflow efficiency.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Developed training materials to support employee onboarding and development programs.
- Coordinated cross-departmental communication to align operational goals with company strategy.
- Evaluated performance metrics to drive continuous improvement initiatives across teams.
- Resolved operational issues promptly, minimizing impact on service delivery and customer satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Associate of Science - EMT Paramedic
Baker College
Cadillac, MI04-2010
High School Diploma -
East Jordan High School
East Jordan Michigan05-1985
Associate of Science - EMT Basic
North Central Michigan College
Petoskey, MI01-2008
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Stock replenishment
- Active listener
- Merchandise planning
- Visual merchandising
- Pricing and signage updates
Timeline
Merchandiser
Aikins Distribution Inc
01.2026 - 03.2026
Merchandiser
Wolfe Distribution LLC
11.2025 - 01.2026
OTR Truck Driver
CFI, TFI, Heartland Express, IWX, WFX, Legacy Inc.
09.2019 - 10.2025
Retail Sales Associate
Smiths Food And Drug
05.2017 - 09.2019
Prison Custody Officer
Arizona Department of Corrections
04.2015 - 09.2017
EMT-P
Grants County EMS
02.2014 - 09.2015
EMT-P
Putnum County Ambulance
01.2014 - 09.2015
Security Officer/EMT-P
Riverside Casino
10.2012 - 01.2014
Supervisor
EJ Group
04.1987 - 09.2012
Associate of Science - EMT Paramedic
Baker College
High School Diploma -
East Jordan High School
Associate of Science - EMT Basic
North Central Michigan College